Quanesha Moore
Columbia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Consumer Relations Specialist
GE Appliances, A Haier
11.2024 - Current
- Implemented surveys to gather direct feedback from customers, leading to better understanding of consumer needs and preferences.
- Stayed up-to-date with industry best practices regarding consumer relations management through ongoing professional development opportunities such as conferences or workshops.
- Participated in regular team meetings to discuss ongoing challenges, successes, and areas for improvement within consumer relations operations.
- Supported continuous improvement efforts by identifying opportunities for enhancing existing policies or procedures within the Consumer Relations department.
- Streamlined consumer communication channels for increased efficiency in handling customer issues.
- Enhanced customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
Customer Service Specialist
GC Services
06.2020 - 11.2024
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Provided technical support for troubleshooting software applications used by customers.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Sales Associate
Dillard's
08.2017 - 05.2020
- Analyzed customer feedback data to recommend improvements in service quality.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
Direct Support Professional
Millcreek Rehabilitation Center
05.2013 - 05.2017
- Provided guidance and support to ensure safety of individuals served.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Facilitated social interactions between participants and their peers in the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
Education
Some College (No Degree) - Psychology
University of Southern Mississippi
Hattiesburg, MSAssociate of Arts - Psychology
Copiah-Lincoln Community College
Wesson, MS05-2019
High School Diploma -
West Point High School
West Point, MS05-2006
Skills
- Account Management
- Customer Order Management
- Report Generation
- Customer Retention
- Complaint Handling
- De-Escalation Techniques
- Customer Relations
- Customer Service
- Call Centers
- Good communication skills
Timeline
Consumer Relations Specialist
GE Appliances, A Haier
11.2024 - Current
Customer Service Specialist
GC Services
06.2020 - 11.2024
Sales Associate
Dillard's
08.2017 - 05.2020
Direct Support Professional
Millcreek Rehabilitation Center
05.2013 - 05.2017
Some College (No Degree) - Psychology
University of Southern Mississippi
Associate of Arts - Psychology
Copiah-Lincoln Community College
High School Diploma -
West Point High School
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