Quenteshia Jones
Laurel
Summary
Dynamic Machine Operator Technician with a strong background at Georgia-Pacific, skilled in machinery operation and quality assurance. Proven track record of enhancing productivity through process improvements and effective teamwork. Adept at troubleshooting and problem-solving, ensuring compliance with safety standards while maintaining exceptional product quality.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Machine Operator Technician
Georgia-Pacific
03.2023 - Current
- Operated machinery to produce high-quality products efficiently.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to optimize production workflows.
- Trained new operators on safety protocols and machine operations.
- Implemented process improvements that reduced downtime and enhanced productivity.
- Ensured compliance with safety regulations and quality standards consistently.
- Led troubleshooting efforts for equipment malfunctions, minimizing disruptions.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Maintained equipment performance by lubricating and cleaning components.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Addressed mechanical issues proactively through detailed root cause analysis, resulting in improved machine performance and reliability.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
Core Winder
Howard Industries
03.2022 - 03.2023
- Operated winder machinery to produce high-quality coils per specifications.
- Maintained accurate records of production outputs and machine settings.
- Assisted in training new operators on safety protocols and equipment usage.
- Monitored production processes to ensure compliance with quality standards.
- Ensured adherence to safety guidelines, contributing to a safe work environment.
- Maintained a clean and organized work area, promoting an efficient and safe working environment.
- Enhanced workplace safety with thorough training sessions on equipment handling and hazard prevention.
- Reduced downtime, effectively troubleshooting and resolving machine malfunctions in a timely manner.
- Ensured consistent product quality through compliance with company standards and industry regulations.
- Set up and calibrated machines.
- Followed safety protocols while operating machinery.
- Completed tasks according to production specifications and within established tolerances.
- Lifted and moved coils and materials with manual or mechanical means.
Assistant Manager
Popeyes Chicken
01.2020 - 02.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on best practices and operational efficiency.
- Developed and implemented process improvements to enhance workflow productivity.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Assisted in managing inventory levels, reducing discrepancies through meticulous tracking.
- Coordinated scheduling of staff shifts to optimize coverage and service quality.
- Conducted performance evaluations, providing feedback for employee development initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Service Greeter/Cashier
Walmart
05.2017 - 06.2020
- Welcomed and assisted customers, ensuring a positive shopping experience.
- Managed front-end operations by monitoring flow of customer traffic.
- Provided information about store policies, promotions, and services to enhance customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of entrance areas.
- Trained new greeters on effective customer engagement techniques and operational procedures.
- Resolved customer inquiries and concerns promptly to foster loyalty and repeat business.
- Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
- Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Conducted thorough vehicle walk-arounds, identifying any existing damage before initiating service procedures.
- Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
Education
High School Diploma -
Laurel High School
Laurel,Ms05-2016
Skills
- Computer skills
- Machine setup
- Precision measurement
- Mechanical aptitude
- Robotics operation
- Equipment calibration
- Machinery operation
- Quality assurance
- Forklift and pallet jack operation
- Problem-solving
- Strong work ethic
- Forklift operation
- Workplace safety
- Attention to detail
- Good communication
- Heavy lifting
- Assembly and production
- Machinery cleaning
- Shipping and labeling
- Quality control
- Production equipment experience
- Start up procedures
- Basic math
- Teamwork and collaboration
- Complex Problem-solving
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Scheduling
- Paperwork processing
- Appointment scheduling
- Staff training
Certification
- CMA - Certified Medical Assistant
Timeline
Machine Operator Technician
Georgia-Pacific
03.2023 - Current
Core Winder
Howard Industries
03.2022 - 03.2023
Assistant Manager
Popeyes Chicken
01.2020 - 02.2022
Service Greeter/Cashier
Walmart
05.2017 - 06.2020
High School Diploma -
Laurel High School