Quiana Randle
BroadPath Healthcare
Hattiesburg
9
years of professional experience
Dependable healthcare support professional with experience in patient data entry, accurate documentation, and HIPPA compliance. Skilled in CRM systems, Microsoft Office, and managing multiple tasks in fast paced environments. Brings remote work experience, attention to detail, and a strong focus on confidentiality, accuracy, and productivity.
Work History
Patient Support
1 Year 1 Month- Enter patient information and document interaction accurately in accordance with HIPPA, Optum policies, and quality assurance standards.
- Provide administrative support through patient scheduling and data entry.
- Assist patients with appointments, medication refill, referrals, and prior authorizations.
- Collaborate with providers, care teams, and internal departments to resolve patient issues.
Warehouse Associate
8 Months- Maintained accuracy and efficiency while meeting or exceeding daily productivity and quality metrics.
- Completed order fulfillment tasks and collaborated with team members to support workflow efficiency.
Customer Service Representative
2 Years 8 Months- Used internal systems to research issues, process refunds, and document customers interactions accurately.
- Provided phone, chat, and email support in a fast paced, high volume environment.
- Worked with internal teams to resolve customer issues accurately and on time.
Billing Specialist
1 Year 8 Months- Reviewed and processed invoices, payments, and credits accurately while resolving high volume billing inquiries.
- Explained billing cycles, usage charges, promotions, and account features to customers.
Cashier
2 Years 3 Months- Processed high volume transactions accurately and handled returns, exchanges, and customer concerns
Education
High School Diploma
Skills
Patient data entry and record keeping
HIPPA compliance
CRM systems
Medical terminology
Typing 40+ WPM
Microsoft Excel
Word
Outlook and Teams
Time management and prioritization
Team collaboration
Written and verbal communication
Timeline
Patient Support
BroadPath Healthcare
09.2025 - CurrentRead More
Warehouse Associate
Amazon
01.2025 - 09.2025Read More
Customer Service Representative
Amazon
12.2021 - 08.2024Read More
Billing Specialist
Alorica Verizon
03.2020 - 11.2021Read More
Cashier
Walmart
06.2017 - 09.2019Read More
Jacksonville High School
High School Diploma
Read More