Quineisha Judd
Okolona
Summary
Professional hospitality leader in managing high-performance teams and driving customer satisfaction. Proven expertise as a CNA, ER Tech, and Restaurant General Manager, with strong skills in patient care, client relationship development, and team leadership. Adept at multitasking, problem-solving, and delivering compassionate service. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Flynn Restaurant Group
Tupelo, MS
01.2023 - Current
- Managed daily operations and supervised employees to ensure smooth restaurant performance.
- Ensured compliance with labor laws and company policies at all times.
- Maintained budgets and optimized expenses to achieve financial targets.
- Scheduled staff shifts and managed labor to meet business needs.
- Ensured high levels of customer satisfaction through quality service.
- Maintained profit and loss statements and monitored financial performance.
- Controlled labor costs and implemented cost-saving measures.
- Managed inventory processes, ensuring accurate stock levels and minimizing waste.
- Analyzed financial reports to drive profitability and operational efficiency.
- Oversaw compliance with health and safety regulations to maintain high standards.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Cultivated relationships with suppliers to negotiate favorable terms and pricing agreements.
- Directed daily operations to optimize workflow and enhance customer satisfaction.
- Implemented training programs to elevate staff performance and service quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Care Coordinator/ER Tech
NMMC ER SERVICES
Tupelo, MS
01.2022 - 12.2023
- Maintained patient safety as a top priority in the emergency room.
- Informed and updated patients’ families about care and status.
- Collected specimens and performed COVID, Strep, and Flu swabs.
- Inserted catheters and assisted with patient transportation and medication vouchers.
- Reported to DHS and local authorities as needed.
Admission/Discharge Specialist
NMMC Okolona Medical Clinic
Okolona, MS
01.2018 - 12.2022
- Prioritized patient safety during admission and discharge processes.
- Verified insurance eligibility for all incoming patients.
- Completed end-of-day reports and maintained accurate records.
- Checked patients in and out and managed medical record requests.
- Answered phones and documented phone notes for follow-up.
- Streamlined patient intake processes to enhance operational efficiency.
- Coordinated staff schedules to ensure optimal coverage and service delivery.
- Led quality assurance initiatives to enhance patient care standards and compliance.
- Mentored junior staff in clinical procedures, fostering professional development and teamwork.
- Analyzed patient feedback to identify areas for service improvement and strategic planning.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented customer feedback system to inform product development.
- Evaluated customer needs and feedback to drive product and service improvements.
Unit Coordinator/Certified Nursing Assistant
NMMC Behavioral Health Center
Tupelo, MS
01.2015 - 12.2018
- Maintained patient safety as a top priority in behavioral health settings.
- Trained and shadowed new employees to ensure proper onboarding.
- Processed patient admissions and facilitated smooth transitions.
- Conducted meditation and goal-setting groups with patients.
Certified Nursing Assistant
Quineisha’s Sitting Services
Okolona, MS
01.2012 - 12.2015
- Provided high-quality patient care in home healthcare settings as a per-diem CNA.
- Preserved patient dignity and minimized discomfort during daily care routines.
- Assisted with showers, meal preparation, light housekeeping, and laundry.
- Built strong patient relations and delivered empathetic care consistently.
Certified Nursing Assistant
Methodist Senior Service
Tupelo, MS
01.2012 - 12.2013
- Provided certified nursing assistance to residents in a 12-bed long-term care facility.
- Assisted residents with daily living activities, including meals, transfers, bathing, dressing, and grooming.
Certified Nursing Assistant
Shearer Richardson Memorial Nursing Home
Okolona, MS
01.2010 - 12.2012
- Provided pre- and post-operative care to patients.
- Adhered to safety guidelines and completed Patient Safety Training Program.
- Maintained thorough patient records and updated healthcare team on patient status.
- Assisted with ambulation and complied with HIPAA standards in documentation.
Education
Arts (Associates of Arts Degree) -
ITAWAMBA COMMUNITY COLLEGE
Tupelo, MSArts (Associate in Arts (AA) in Arts) - undefined
Itawamba Community College
Fulton, MSSkills
- Customer support experience
- Epic, SCM, Centricity
- Medical documentation
- Managing customer accounts
- Staff development
- Customer/Patient interaction
- Microsoft Office & Excel
- Phone etiquette
- Insurance verification
- Billing issue inquiries
- Organizational skills
- Management
- Cash handling
- Attention to detail
- Task prioritization
- Medical office experience
- Interpersonal skills
- Inventory control and record keeping
Certification
- Dispatcher November 2023 to Present Coordinate transportation of goods/merchandise. Communication between driver and customer Prepares order Shipment tracking
- Driver's License June 2024
- CNA September 2023
Timeline
Restaurant General Manager
Flynn Restaurant Group
01.2023 - Current
Care Coordinator/ER Tech
NMMC ER SERVICES
01.2022 - 12.2023
Admission/Discharge Specialist
NMMC Okolona Medical Clinic
01.2018 - 12.2022
Unit Coordinator/Certified Nursing Assistant
NMMC Behavioral Health Center
01.2015 - 12.2018
Certified Nursing Assistant
Quineisha’s Sitting Services
01.2012 - 12.2015
Certified Nursing Assistant
Methodist Senior Service
01.2012 - 12.2013
Certified Nursing Assistant
Shearer Richardson Memorial Nursing Home
01.2010 - 12.2012
Arts (Associate in Arts (AA) in Arts) - undefined
Itawamba Community College
Arts (Associates of Arts Degree) -
ITAWAMBA COMMUNITY COLLEGE