Dedicated professional with strong skills in customer inquiry resolution and relationship management. Proven ability to provide accurate program eligibility analysis and assist clients effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Modivcare
Ridgeland
01.2026 - 05.2026
Assisted clients with inquiries about transportation services and benefits, ensuring clarity and understanding.
Resolved customer issues by utilizing effective communication and problem-solving skills, enhancing overall customer satisfaction.
Provided accurate information on eligibility and program details, facilitating informed decision-making for users.
Assembly Line Production Worker
Parker Hannifin Corp.
Madison
07.2025 - 10.2025
Operated machinery to assemble components for hydraulic systems.
Inspected products for defects and ensured quality standards were met.
Followed safety protocols to maintain a safe working environment.
Customer Service Representative
TTEC
Remote
07.2024 - 07.2025
Managed high call volumes, ensuring professionalism and courtesy in every interaction.
Informed clients about resources and support services to enhance their experience with the company.
Proactively followed up on unresolved customer concerns, achieving complete satisfaction.
Caregiver
Canton Manor
Canton
10.2023 - 07.2024
Monitored resident health and reported changes to nursing staff.
Assisted residents with daily living activities and personal care tasks.
Provided companionship and emotional support to enhance resident well-being.