Summary
Overview
Work History
Education
Skills
Timeline
Generic

QUINTESSA Bankhead

Jackson

Summary

Dedicated professional with strong skills in customer inquiry resolution and relationship management. Proven ability to provide accurate program eligibility analysis and assist clients effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Modivcare
Ridgeland
01.2026 - 05.2026
  • Assisted clients with inquiries about transportation services and benefits, ensuring clarity and understanding.
  • Resolved customer issues by utilizing effective communication and problem-solving skills, enhancing overall customer satisfaction.
  • Provided accurate information on eligibility and program details, facilitating informed decision-making for users.

Assembly Line Production Worker

Parker Hannifin Corp.
Madison
07.2025 - 10.2025
  • Operated machinery to assemble components for hydraulic systems.
  • Inspected products for defects and ensured quality standards were met.
  • Followed safety protocols to maintain a safe working environment.

Customer Service Representative

TTEC
Remote
07.2024 - 07.2025
  • Managed high call volumes, ensuring professionalism and courtesy in every interaction.
  • Informed clients about resources and support services to enhance their experience with the company.
  • Proactively followed up on unresolved customer concerns, achieving complete satisfaction.

Caregiver

Canton Manor
Canton
10.2023 - 07.2024
  • Monitored resident health and reported changes to nursing staff.
  • Assisted residents with daily living activities and personal care tasks.
  • Provided companionship and emotional support to enhance resident well-being.

Education

Certification - Paralegal Studies

Jackson State University
Jackson, MS
10-2022

High School Diploma -

Cornerstone
Townsend, GA
07-2007

Skills

  • Inquiry resolution
  • Relationship management
  • Technical troubleshooting
  • Data entry accuracy
  • Program eligibility analysis
  • Product assembly inspection

Timeline

Customer Service Representative

Modivcare
01.2026 - 05.2026

Assembly Line Production Worker

Parker Hannifin Corp.
07.2025 - 10.2025

Customer Service Representative

TTEC
07.2024 - 07.2025

Caregiver

Canton Manor
10.2023 - 07.2024

Certification - Paralegal Studies

Jackson State University

High School Diploma -

Cornerstone
QUINTESSA Bankhead