QUNESHIA ROBINSON
West Point,MS
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Professional consultant with comprehensive experience in health insurance. Skilled in risk assessment, policy analysis, and client consultation, ensuring optimal coverage and compliance. Strong team collaborator focused on achieving results and adaptable to changing needs. Renowned for reliability, problem-solving capabilities, and effective communication.
Experienced with logistics and inventory management, ensuring efficient supply chain operations. Utilizes effective resource allocation techniques to maintain operational readiness. Track record of enhancing inventory accuracy and streamlining supply processes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supply Sergeant
Army National Gaurd
10.2019 - Current
- Coordinated turn-ins of supplies and equipment for 40 soldiers.
- Established strong relationships with suppliers, fostering trust and reliability in transactions.
- Handled emergency situations effectively, securing vital resources during unexpected shortages or crises without compromising operational continuity.
- Participated in cross-functional teams addressing broader organizational issues related to resource allocation or project prioritization.
- Issued items to soldiers and kept detailed records.
- Improved supply chain efficiency by streamlining inventory management processes.
- Trained junior staff members on proper handling of sensitive materials, enhancing overall safety measures within the department.
Insurance Customer Service Representative
Health Equity
06.2022 - 03.2025
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
Online Sales Consultant/Chat Support Representative
Wayfair
01.2022 - 07.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Technical Support Representative
Apple
10.2020 - 01.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Managed customer system updates, informing clients of installation progress stages.
Education
Certificate Of Technical Studies - Phlebotomy
East Mississippi Community College
Mayhew, MS12.2024
High school diploma -
West Point High School
West Point, MS05.2020
Skills
- Post-Sales Support
Product and Service Knowledge
- Client Account Management
- Data Entry
- Customer Service (5yrs)
- Online Support/Chat
- Inbound Chat & Calling
- First-Call Resolution
- Database Management
- High-Energy Attitude
- Conflict Mediation
- Courteous Demeanor
- System Implementation
- Microsoft Office Expertise
- Issuing and receiving equipment
- Materials handling
- Stock control
- Able to lift 50 lbs
- Venipuncture
- Order of draw
- Patient care
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Patient support
- Specimen labeling procedures
- Blood collection techniques
- Venipuncture expertise
- Policy analysis
- Healthcare systems
- Claims handling
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- CPR
- PT - Phlebotomy Technician
- CPCT/A - Patient Care Technician/Assistant
Timeline
Insurance Customer Service Representative
Health Equity
06.2022 - 03.2025
Online Sales Consultant/Chat Support Representative
Wayfair
01.2022 - 07.2022
Technical Support Representative
Apple
10.2020 - 01.2022
Supply Sergeant
Army National Gaurd
10.2019 - Current
High school diploma -
West Point High School
Certificate Of Technical Studies - Phlebotomy
East Mississippi Community College
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