Rachael Michaels
Starkville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Aramark
2025.08 - Current
- Led daily operations, ensuring efficient workflow and high-quality service during peak hours.
- Trained new staff on beverage preparation and customer service protocols, enhancing team performance.
- Monitored health and safety standards, ensuring compliance with sanitation regulations and best practices.
- Coordinated shift schedules, optimizing staff coverage to meet customer demand and operational needs.
- Resolved customer complaints efficiently, improving overall satisfaction and retention rates.
- Conducted regular inventory checks, minimizing waste and maintaining accurate stock levels.
Student Worker
Mississippi Gulf Coast Community College
2023.10 - 2024.01
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
- Contributed to a welcoming environment with compassionate customer service for pantry visitors.
Barista, Assistant Manager
Delo's Heavenly House of Coffee
2020.11 - 2023.08
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Bachelor of Science - Culinary Arts
Mississippi University For Women
Columbus, Mississippi, MS2026-05
Associate of Arts - Pre Law And Political Science
Mississippi Gulf Coast Community College
Gautier2023-05
GED -
Mississippi Gulf Coast Community College
Gautier, MS2021-01
Skills
- Cash handling proficiency
- Critical thinking
- Customer service
- Task delegation
- Organization
- Microsoft Excel
- Calendar management
- Microsoft Word
- Presentation development
- 50 wpm typing speed
Timeline
Barista Shift Lead
Aramark
2025.08 - Current
Student Worker
Mississippi Gulf Coast Community College
2023.10 - 2024.01
Barista, Assistant Manager
Delo's Heavenly House of Coffee
2020.11 - 2023.08
Bachelor of Science - Culinary Arts
Mississippi University For Women
Associate of Arts - Pre Law And Political Science
Mississippi Gulf Coast Community College
GED -
Mississippi Gulf Coast Community College