Racheal Guerrero
Southaven
Summary
Dynamic Patient Registration Specialist with extensive experience at PIH Health Hospital Downey, adept at enhancing patient satisfaction through efficient registration and insurance verification. Proven ability to streamline processes and improve accuracy, while demonstrating strong interpersonal skills and a commitment to HIPAA compliance. Bilingual and resourceful, dedicated to delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Patient Registration Representative
PIH Health Hospital Downey
03.2019 - 11.2021
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Registration Assistant
Cedars Sinai LA
04.2014 - 09.2018
- Enhanced patient trust through diligent verification of personal information at each point of contact.
- Contributed to a well-organized office environment through proper filing and document management tasks.
- Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system.
- Streamlined interdepartmental communications by facilitating regular meetings between registration assistants and other relevant teams within the organization.
- Supported administrative staff by handling overflow calls and appointment scheduling during peak hours.
- Collaborated with team members to ensure seamless coordination between registration, billing, and medical departments.
- Demonstrated flexibility in adapting to changes in procedures or work assignments, contributing to the overall efficiency of the registration process.
- Assisted with special projects as assigned by supervisors, contributing valuable input to drive improvements within the department.
- Participated in training sessions for new employees, helping them quickly acclimate to the organization''s policies and procedures.
- Utilized various software programs proficiently to maintain efficient workflow processes.
- Improved patient registration process by streamlining documentation and data entry tasks.
- Resolved any discrepancies or errors found during audits of patient files, ensuring consistency across all records within the department.
- Enhanced customer satisfaction through prompt and accurate assistance during registration.
- Ensured compliance with privacy regulations by maintaining strict confidentiality in handling patient information.
- Maintained an organized workspace by consistently updating databases, filing systems, and other office tools as needed.
- Facilitated efficient communication among staff members, leading to better patient care and experience overall.
- Assisted in maintaining updated records by verifying all necessary information with patients and healthcare providers.
- Completed registration paperwork, verifying accurate patient information.
- Confirmed patient demographics and updated practice management software for accuracy.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Explained form wording to patients to help each understand information required.
- Updated patient contact information to support accurate electronic medical records.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Offered basic reference assistance to support information needs.
- Answered patient questions and inquiries regarding registration process and documentation.
Patient Registration Specialist
Downey Regional Medical Center
03.2011 - 03.2014
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Promoted a culture of continuous improvement by actively seeking feedback from patients regarding their registration experience and implementing changes as necessary.
- Collected demographic and insurance information from patients.
- Ensured prompt resolution of discrepancies in payment balances by collaborating closely with the finance team.
- Verified insurance benefits, processed payments, and issued receipts.
- Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments.
- Developed positive relationships with insurance companies to expedite claims processing and resolve billing issues efficiently.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Assisted with staff scheduling, ensuring adequate coverage during peak hours and minimizing overtime costs.
- Organized, checked and submitted all related paperwork.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted in processing patient payments via cash, checks and credit cards.
- Entered patient information into payment system accurately for billing purposes.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Confirmed patient demographics and updated practice management software for accuracy.
- Completed registration paperwork, verifying accurate patient information.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Education
No Degree - Medical Administrative Assisstant
Bryman College
CA01-2005
Diploma
Paramount High School
Paramount, CA06-1998
Skills
- Payment collection
- Insurance verification
- Patient confidentiality
- Eligibility determination
- Appointment scheduling
- Professionalism and ethics
- Electronic recordkeeping
- Medical terminology
- Transfer coordination
- Resourcefulness and initiative
- Cross-cultural sensitivity
- Data entry
- Data entry proficiency
- Healthcare industry
- Strong interpersonal skills
- Time management
- HIPAA compliance
- Computer proficiency
- Customer service
- Adaptable and flexible
- Insurance authorizations
- Clerical support
- Organization and time management
- Cash handling
- Medical billing
- Referral verification
- Payment scheduling and collection
- Calendar and appointment management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Office administration
- Patient education
- Patient scheduling
- Task prioritization
- Patient care coordination
- Documentation and recordkeeping
- Patient registration
- Flexible schedule
- Patient referral
- Professionalism
- Goal setting
- Fluent bilingualism
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Registration Representative
PIH Health Hospital Downey
03.2019 - 11.2021
Registration Assistant
Cedars Sinai LA
04.2014 - 09.2018
Patient Registration Specialist
Downey Regional Medical Center
03.2011 - 03.2014
No Degree - Medical Administrative Assisstant
Bryman College
Diploma
Paramount High School
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