Racheal Walker
Jackson
Summary
Dynamic professional with a proven track record in customer support and production efficiency, notably at Young Williams. Excelled in complaint handling and CRM software, enhancing customer satisfaction and streamlining production processes. Achieved repeat business through exceptional relationship management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Young Williams
06.2018 - 10.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Production Technician
Faurecia Automotive
06.2018 - 05.2023
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Telephone Interviewer
Southern Research Group
05.2021 - 06.2021
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Gathered data and insights from participants during telephone interviews.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
Call Center Agent
Mississippi Department of Human Resources
04.2015 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Education
Associate of Applied Science - Medical Office Technology
Holmes Community College
Goodman, MS05-2022
High School Diploma -
Jim Hill High School
Jackson, MS05-2014
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Microsoft Office
Certification
- First Aid Certification
Timeline
Telephone Interviewer
Southern Research Group
05.2021 - 06.2021
Customer Support Specialist
Young Williams
06.2018 - 10.2024
Production Technician
Faurecia Automotive
06.2018 - 05.2023
Call Center Agent
Mississippi Department of Human Resources
04.2015 - 12.2018
- First Aid Certification
Associate of Applied Science - Medical Office Technology
Holmes Community College
High School Diploma -
Jim Hill High School
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