Open To Work
Rachel Moore
Pascagoula
Work Preference
Summary
Experienced Patient Care Coordinator with a strong commitment to effective communication, patient education, and healthcare compliance. Proven ability to manage scheduling, facilitate referrals, and resolve patient inquiries to enhance overall patient satisfaction.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Children's Clinic of Pascagoula
Pascagoula
05.2015 - Current
- Guided families through insurance verification and benefits explanation during visits to enhance understanding and reduce confusion.
- Maintained accurate patient records in electronic health record systems.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Communicated effectively with medical staff regarding patient needs and care plans.
- Educated patients on clinic policies, procedures, and available services offered.
- Addressed patient inquiries and resolved concerns promptly to improve overall patient satisfaction.
- Collaborated with interdisciplinary teams to enhance patient care coordination efforts.
- Facilitated referrals to specialists while ensuring seamless transitions for patients.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Communicated with patients to ensure quality of care and develop care plans.
- Demonstrated flexibility during changes to patient care practice.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Conducted follow-ups with discharged patients to confirm they received adequate post-care support, ensuring continuity of care.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
Medical Assistant
Neuroscience Center
Ocean Springs
06.2007 - 03.2015
- Assisted in patient intake by collecting medical histories and verifying insurance information.
- Scheduled appointments and coordinated follow-ups for neurology patients efficiently.
- Prepared examination rooms with necessary equipment and supplies for procedures.
- Monitored patient vital signs and documented findings accurately during consultations.
- Provided patient education on treatment plans, medications, and lifestyle changes.
- Collaborated with physicians to ensure smooth workflow in a fast-paced environment.
- Maintained electronic health records by updating patient information promptly and securely.
- Supported administrative tasks, including filing, billing inquiries, and insurance claims processing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back-office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MS05-1999
Some College (No Degree) - Health Care Management
MGCCC
Gautier, MSSkills
- Care coordination
- Customer service
- Electronic health records
- Insurance verification
- Quality assurance
- Healthcare compliance
- Time management
- Attention to detail
- Conflict resolution
- Patient safety
- Patient relations
- Multitasking
- Patient documentation
- Effective communication
- Problem solving
- Patient education
- Patient scheduling
- Healthcare documentation
- Medical terminology
- Documentation
- Creative problem solving
- Care planning
- Patient outreach and Follow-up
- Critical thinking skills
- Verbal and written communication
- HIPAA protocol adherence
- Policy compliance
- Follow-up care
- Patient care coordination
- Patient satisfaction
- Meeting preparation
- Office administration
- Relationship building
- Patient confidentiality
- HIPAA compliance
Timeline
Patient Care Coordinator
Children's Clinic of Pascagoula
05.2015 - Current
Medical Assistant
Neuroscience Center
06.2007 - 03.2015
High School Diploma -
Pascagoula High School
Some College (No Degree) - Health Care Management
MGCCC