Ramynzia Billingsley
Pontotoc
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Direct Support Professional
Brandi’s Hope
Tupelo
02.2025 - Current
- Assist individuals with daily living skills and personal care needs.
- Develop and implemented personalized care plans for clients.
- Facilitate community integration activities and social events.
- Provide emotional support and companionship to clients in need.
- Coordinate transportation and scheduling for appointments and outings.
- Maintained accurate documentation of client interactions and progress notes.
- Trained new staff on best practices in direct support services.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress based on observations and conversations.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Waitress
The Sizzler Steakhouse
Oxford
05.2022 - Current
- Provide exceptional customer service in a fast-paced dining environment.
- Assist guests with menu selections and answered questions about dishes.
- Deliver meals promptly to tables and ensured guest satisfaction.
- Collaborate with kitchen staff to manage orders during peak hours.
- Maintain cleanliness of dining area, including tables and utensils.
- Handled cash transactions and processed payments efficiently.
- Trained new staff on service standards and restaurant procedures.
- Took accurate food and drink orders using point-of-sale systems.
Cashier/Fry cook/ Sandwich Artist
Checkers Rally's
Pontotoc
09.2020 - 08.2021
- Assisted customers with transactions and product inquiries.
- Operated cash register and processed payments accurately.
- Maintained cleanliness of work area and customer service stations.
- Collaborated with team members to ensure efficient service flow.
- Resolved customer complaints and provided prompt solutions.
- Followed store policies for cash handling and security procedures.
- Participated in training new cashiers on processes and systems.
- Performed other duties as assigned by management.
- Prepared fresh sandwiches according to customer preferences and specifications.
- Operated deep fryers, grills, and other kitchen equipment safely and efficiently.
Education
Pontotoc High School
Pontotoc, MississippiSkills
- Personal care
- Crisis intervention
- Care plan development
- Client documentation
- Activity planning
- Relationship building
- Problem solving
- Time management
- Effective communication
- Emotional intelligence
- Conflict resolution
- Behavior redirection
- Decision-making support
- Mobility assistance
- Hygiene assistance
- First aid and CPR
- HIPAA compliance
- Positive reinforcement
- Client transportation
- Multitasking and organization
- Record keeping
Languages
English
Full Professional
References
References available upon request.
Timeline
Direct Support Professional
Brandi’s Hope
02.2025 - Current
Waitress
The Sizzler Steakhouse
05.2022 - Current
Cashier/Fry cook/ Sandwich Artist
Checkers Rally's
09.2020 - 08.2021
Pontotoc High School