Randy Brent
Hattiesburg
Summary
Dynamic Claims Adjuster with expertise in claims investigation and critical thinking, formerly at State Farm Insurance Company. Achieved high customer satisfaction and cost savings through effective subrogation. Skilled in policy interpretation and active listening, ensuring accurate settlements and exceptional service. Proven track record in properly managing complex homeowners and commercial property claims and collaborating with teams for optimal outcomes.
Overview
1
1
Certification
Work History
Claims Adjuster
State Farm
- Analyzed homeowner and commercial property claims data to determine validity and ensure compliance with company policies
- Investigated complex claims by gathering information from relevant parties and documentation
- Collaborated with insurance agents to address client inquiries and resolve issues efficiently
- Evaluated damage assessments and coordinated inspections with contractors for accurate settlement
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Bachelor of Science - Business Administration
University of Southern Mississippi
Hattiesburg, MS05.1986
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Decision-making
- Team collaboration
- Caseload management
- Policy interpretation
- Damage assessment
- Property valuation
Certification
Associate in Claims (AIC)
Associate in Management (AIM)
Chartered Property Casualty Underwriters (CPCU)
Timeline
Claims Adjuster
State Farm
Bachelor of Science - Business Administration
University of Southern Mississippi