Rashida Perry
Gulfport,MS
Summary
Dynamic, results-driven professional with over 10 years of customer service experience, including 3 years in a remote call center environment. Recognized for reliability and a strong work ethic, evidenced by a perfect attendance record. Committed to enhancing profitability through exceptional customer service and fostering long-term client loyalty, while adept at navigating diverse cultural interactions. Currently transitioning into the travel industry as a certified travel agent, possessing multiple relevant certifications and eager to embrace new challenges that promote growth.
Overview
9
9
years of professional experience
Work History
Member Services/ Reservation Specialist
Equity Lifestyle Properties
04.2024 - Current
- Manages high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provides exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensures accurate client information is entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Helps customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provides customers with information about availability and pricing.
- Resolves various issues and discrepancies for customers.
- Displayes excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
Product Support Specialist Independent Contractor
GigCx Teleperformance
01.2023 - 04.2023
- Provided customized solutions and expert advice to ensure customer satisfaction.
- Provided technical assistance to customers via phone, email and chat support.
- Resolved customer complaints and inquiries in a timely and professional manner.
- Demonstrated strong problem-solving skills and attention to detail.
Owner/Travel Advisor
Wander2-N-Beyond Travels
01.2023 - Current
- Booked travel arrangements for clients, providing personalized itineraries and recommendations.
- Ensured customer satisfaction by handling any issues that arose during travel.
- Developed strong relationships with suppliers to negotiate discounts for clients.
- Stayed up-to-date on travel trends, destinations, and regulations to provide the best service.
Customer Support Advisor
Concentrix-Apple
01.2023 - 01.2023
- Proficient in handling customer inquiries, resolving issues, and providing product support efficiently.
- Skilled in using CRM systems to track and manage customer interactions accurately.
- Experienced in maintaining excellent customer relationships with a focus on customer satisfaction.
- Trained in conflict resolution techniques to effectively address challenging customer situations.
Customer Service & Technical Support Specialist
Sitel Group Starbucks
01.2021 - 01.2022
- Collaborated with cross-functional teams to address complex customer concerns and achieve resolutions.
- Resolved customer inquiries and technical issues through phone, email, and chat support channels.
- Utilized problem-solving skills to troubleshoot technical issues for customers.
- Resolved customer inquiries via phone, email, and chat in a timely manner.
Turbo Tax Product Specialist
Sitel Group Intuit Turbo Tax
01.2021 - 01.2021
- Provided expert guidance on TurboTax software features and functionalities.
- 3+ years of experience providing technical support and troubleshooting for TurboTax software.
- Proficient in guiding customers through the tax preparation process and answering complex tax questions.
- Skilled in identifying and resolving software bugs and enhancing user experience.
Earned Associate
Colorado Technical University
01.2017 - 01.2019
Education
A.A. Degree - Healthcare Administrative Services
Colorado Technical University Online
Denver, CO05.2019
Criminal Justice
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Proficient in Microsoft Office applications
- Service Now (SNOW) Call Center Software
- Virtual communication tools
- Client assistance
- Experience with Salesforce
- Empathy
- Multitasking
- Communication
- Customer-oriented
- Strong organizational skills
- Proficient in computer applications
Languages
English Native
Timeline
Member Services/ Reservation Specialist
Equity Lifestyle Properties
04.2024 - Current
Product Support Specialist Independent Contractor
GigCx Teleperformance
01.2023 - 04.2023
Owner/Travel Advisor
Wander2-N-Beyond Travels
01.2023 - Current
Customer Support Advisor
Concentrix-Apple
01.2023 - 01.2023
Customer Service & Technical Support Specialist
Sitel Group Starbucks
01.2021 - 01.2022
Turbo Tax Product Specialist
Sitel Group Intuit Turbo Tax
01.2021 - 01.2021
Earned Associate
Colorado Technical University
01.2017 - 01.2019
A.A. Degree - Healthcare Administrative Services
Colorado Technical University Online
Criminal Justice
Mississippi Gulf Coast Community College
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