Raul Cortez
Tupelo
Summary
Bilingual Area Manager with expertise in wireless retail, lease-to-own sales, and team leadership. Skilled in driving customer growth, developing talent, and executing sales strategies focused on retention and operational excellence.
Overview
10
10
years of professional experience
Work History
Area Manager
Cricket Wireless by Crown Wireless
North Mississippi
08.2022 - Current
- Actively promote Progressive Leasing solutions across all locations, driving customer accessibility, increasing average transaction value, and strengthening lease-to-own sales strategies.
- Direct daily operations across six retail locations, supporting six store managers and over 20 team members in achieving and exceeding performance goals.
- Ranked #1 Area Manager for Q1 2025 and achieved Top 10 National Ranking among all U.S. Area Managers in 2024.
- Improved overall store KPIs, including: activations, upgrades, accessory revenue, and customer satisfaction metrics.
- Mentored and promoted three Sales Advocates into Store Manager positions through coaching, career development planning, and leadership training.
Retail Sales Manager
Cricket Wireless by Crown Wireless
Tupelo
01.2022 - 08.2025
Vocational Sales Director
Home Health Education Services
Harrah
08.2018 - 12.2021
- Designed and taught vocational sales classes for high school students, focusing on direct sales techniques, customer engagement, and closing strategies.
- Led students in hands-on sales experience through organized door-to-door campaigns, significantly enhancing their real-world communication and sales skills.
- Developed curriculum integrating role-playing, customer objections handling, and team-based selling.
Team Lead /Outside Sales Representative
Home Health Education Services
08.2015 - 12.2020
- Conducted high-volume door-to-door sales campaigns across multiple regions.
- Promoted to Team Lead in 2017, managing a team of 5–10 representatives while coaching them on sales techniques, lead generation, and closing methods
- Regularly exceeded personal and team sales targets through strategic route planning, customer rapport-building, and product knowledge expertise.
Education
Bachelor of Arts - General Studies
Andrews University
Berrien Springs, MI01-2017
Skills
- Lease-to-Own (LTO) Sales (Progressive Leasing expertise)
- Team Leadership & Staff Development
- Sales Strategy & Execution
- Bilingual: English & Spanish
Timeline
Area Manager
Cricket Wireless by Crown Wireless
08.2022 - Current
Retail Sales Manager
Cricket Wireless by Crown Wireless
01.2022 - 08.2025
Vocational Sales Director
Home Health Education Services
08.2018 - 12.2021
Team Lead /Outside Sales Representative
Home Health Education Services
08.2015 - 12.2020
Bachelor of Arts - General Studies
Andrews University
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