Ray Sellers
Columbia
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
08.2023 - Current
- Increased revenue by cross-selling and up selling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
Department Sales Floor Supervisor
Lowes Home Improvment
06.2021 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Marked-down clearance items and relocated merchandise to proper store areas
- Trained newly hired sales team in upselling techniques
- Mentored new sales associates to contribute to store's positive culture
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Submitted reports to senior management to aid in business decision-making and planning
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Identified vulnerabilities in existing security infrastructure; recommended improvements that led to increased store-wide protection levels.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports for internal and external crime, burglary, or theft.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Customer Service Associate
Lowes Home Improvment
10.2018 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Identified vulnerabilities in existing security infrastructure; recommended improvements that led to increased store-wide protection levels.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized various hand and power tools to secure premises and increase protection.
Merchandiser
The Home Depot Inc
12.2015 - 10.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Assembled quarter and full-size point of purchase promotional displays.
- Planned and coordinated product availability for advertising and promotion purposes.
- Utilized various hand and power tools to secure premises and increase protection.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Wrote reports for internal and external crime, burglary, or theft.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Patrolled store departments to check for suspicious activities.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Customer Service Associate Team Leader
The Home Depot Inc
12.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Education
High School Diploma -
O. P. Walker
New Orleans, LA05.1984
Skills
- Shrinkage Prevention
- Health and Safety Procedures
- Operational Policies Knowledge
- Implementing Pricing Strategies
- Customer Complaint Resolution
- Merchandise Promotion and Display
- Scheduling and Time-Tracking
- Reporting and Performance Analysis
- Delegation and Supervision
- Freight Handling
- Handling Complaints and Inquiries
- Staff Coaching and Training
- Corrective Actions
- POS Inventory System Operation
- Maintaining Clean Work Areas
- Rewards Programs
- Merchandise Presentation Standards
- Credit Card Transaction Processing
- Cycle Counts and Audits
- Store Reset and Recovery
Timeline
Customer Service Associate
Lowes Home Improvment
08.2023 - Current
Department Sales Floor Supervisor
Lowes Home Improvment
06.2021 - Current
Customer Service Associate
Lowes Home Improvment
10.2018 - 06.2021
Merchandiser
The Home Depot Inc
12.2015 - 10.2017
Customer Service Associate Team Leader
The Home Depot Inc
12.2015 - 08.2016
High School Diploma -
O. P. Walker
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