Raylin Verdin

• Assisting patients with activities of daily living including bathing, feeding, and mobility support.

• Measuring and recording vital sign, intake/output, and reporting changes to nursing staff promptly.

• When needed, support nurses and medical staff with equipment set up, and patient transport.

• Prioritize accurate documentation, adhere to hospital polices, infection control, and HIPPA standards.

• Demonstrate respect, friendliness and willingness to help wherever needed.

•Deliver exceptional customer service by assisting patients and members with prescription refills, benefits inquiries, billing, and account management through phone, email, and chat.

•Communicate effectively with patients, providers, and internal teams to coordinate care and resolve escalations.

•Utilize CVS systems and software to research issues, resolve concerns, and ensure timely resolution of customer needs.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer inquiries about Walmart.com purchases, returns, and account management.

•Delivered high quality service while overachieving performance goals such as call resolution time (by 15% compared to peers), satisfaction ratings, and accuracy.

• Documented interactions and escalated issues to specialized departments when necessary.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.