Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raynisha Parker

Brookhaven

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated Walmart professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Assurance Associate

Walmart Inc.
02.2024 - Current
  • Supported audit preparation through research, analysis and presentation development.
  • Generated quality control reports for returned products to identify and communicate patterns.
  • Maintained automation records for compliance and analysis purposes.
  • Evaluated returned products for safety, functionality, and other issues.
  • Communicated quality issues with management promptly.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Conducted investigations into questionable test results.
  • Reported problems and concerns to management.

FID Processor

Walmart Inc
08.2022 - 02.2024
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintain label quality through inspection and verifying correct freight label information
  • Manage freight flow through moving freight manually
  • Process distribution exception freight including strays and damages
  • Communicate with individuals or groups verbally or through writing

Overnight Team Lead

Walmart Inc.
09.2021 - 08.2022
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Leads team associates effectively by operating as the manager on duty
  • Prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; and ensuring area processes are executed affectively

Digital Team Lead

Walmart Inc
02.2021 - 09.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Ensuring on-line shoppers needs are being met
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • providing quality products are being shopped in a timely manner or customers


Overnight Support Manager

Walmart Inc.
10.2019 - 02.2021
  • Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
  • Oversaw internal support processes, compiling reports to track overnight worker efficiency.
  • Placed orders for new merchandise when inventory levels were running low.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Managed scheduling, workload assignments and coverage for night staff.
  • Worked with support manager to determine overnight operations effectiveness in meeting overall group objectives.
  • Implemented new security measures that successfully reduced shrink within store.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.

General Merchandise Support Manager

Walmart Inc.
07.2017 - 10.2019
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
  • Collaborated with marketing team for prompt promotion of products.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Coordinated and directed buying team, enforcing compliance with company standards.
  • Analyzed industry trends to develop relevant offerings.
  • Launched quality assurance practices for each phase of development
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
  • Support company policies and procedures by implementing related actions plans;using the open door policy; and assisting upper management with correcting ethical and compliance issues

Overnight Customer Service Manager

Walmart Inc.
09.2015 - 07.2017
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Operate, clean, maintain, and trouble-shoot equipment and related tools to process currency
  • Implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners

Cashier,Customer Service, Money Center Associate

Walmart Inc.
07.2011 - 09.2015
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Identifying shrink and damages, ensuring a safe work environment
  • Maintaining required files and documentation
  • Act with integrity with the safe handling of: valuable merchandise, cash, and the financial or personal information of customers

Education

Associate of Arts - General Studies

Pierce College
Spanaway
05-2020

Skills

  • Team collaboration
  • Analytical thinking
  • Quality assurance
  • Discretion
  • Team leadership
  • Decision-making
  • Correction action planning
  • Verbal and written communication
  • Documentation and reporting
  • Issue resolution
  • Personnel management
  • Public speaking
  • Customer service
  • File management

Certification

  • Licensed Cosmetologist - June 2022- Current

Timeline

Quality Assurance Associate

Walmart Inc.
02.2024 - Current

FID Processor

Walmart Inc
08.2022 - 02.2024

Overnight Team Lead

Walmart Inc.
09.2021 - 08.2022

Digital Team Lead

Walmart Inc
02.2021 - 09.2021

Overnight Support Manager

Walmart Inc.
10.2019 - 02.2021

General Merchandise Support Manager

Walmart Inc.
07.2017 - 10.2019

Overnight Customer Service Manager

Walmart Inc.
09.2015 - 07.2017

Cashier,Customer Service, Money Center Associate

Walmart Inc.
07.2011 - 09.2015

Associate of Arts - General Studies

Pierce College

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Raynisha Parker