Reagan Wallgren
Southaven
Summary
Dedicated Ramp agent and former manager with a strong background in problem-solving and customer service. Proven ability to ensure timely operations and train staff, driving team success and safety adherence.
Overview
6
6
years of professional experience
Work History
Ramp Agent
FedEx
Memphis
06.2022 - Current
- Operated ground support equipment to safely and efficiently load and unload cargo aircraft, ensuring timely operations.
- Monitored compliance with safety regulations during ramp operations to uphold safety standards.
- Coordinated with team members to facilitate on-time flight departures, enhancing overall operational efficiency.
- Conducted regular inspections of equipment to maintain operational readiness.
- Assisted in training new hires on safety protocols and ramp procedures.
Retail Sales Associate
Clothes Mentor
Cordova
09.2022 - 12.2022
- Guided customers in selecting clothing and accessories aligned with their preferences, enhancing their shopping experience.
- Organized merchandise displays to create an inviting shopping environment.
- Operated point-of-sale systems for transactions and returns efficiently.
- Welcomed customers and provided assistance in locating requested items, supporting increased customer satisfaction.
Club Card Associate
Bass Pro Shops
Memphis
11.2021 - 06.2022
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns promptly, enhancing customer satisfaction.
- Supported promotional events by setting up displays and actively engaging with customers to promote products.
- Educated customers about Bass Pro Shops credit card benefits and facilitated sign-ups.
- Handled cash transactions efficiently to assist customers with credit card payments.
General Manager
Levee Coffee and Creamery
Collierville
03.2020 - 11.2021
- Scheduled and trained staff to ensure optimal service delivery.
- Coordinated inventory management and supply orders to maintain stock levels.
- Implemented customer service standards to enhance guest experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints promptly, ensuring high quality standards of service.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
High School Diploma -
Faith Heritage Christian Academy
Millington, TN05-2020
Some College (No Degree) - Political Science
University of Memphis
Memphis, TNSkills
- Cargo operations
- Weight/balance loading
- FAA regulations
- Aviation and transportation
- Problem solving
- Time management
- Team coordination
- Effective communication
- Customer service
- Dependable and responsible
Timeline
Retail Sales Associate
Clothes Mentor
09.2022 - 12.2022
Ramp Agent
FedEx
06.2022 - Current
Club Card Associate
Bass Pro Shops
11.2021 - 06.2022
General Manager
Levee Coffee and Creamery
03.2020 - 11.2021
High School Diploma -
Faith Heritage Christian Academy
Some College (No Degree) - Political Science
University of Memphis