Rita Marshall

• Overseeing a team of firewatchers

• Ensuring fire hazards are identified & mitigated

• Ensuring fire prevention protocols are followed during hot work or other operations

• Ensuring the safety of personnel working in hazardous conditions, such as confined spaces

• Quality control for bottling lines

• Monitor workers in a confined space, such as tanks or vessels

• Manages the inventory, issuance, and maintenance of tools, equipment, & supplies in a work place

• Provided excellent customer service by anticipating needs & responding promptly to requests

• Greeted & accommodated guests, building positive experience from first interaction

• Demonstrated ability to interact with customers in a friendly & professional manner

• Handled cash drawer accurately throughout shift including opening & closing out register each shift

• Answered phone calls to take reservations & address guest questions & concerns

• Demonstrated flexibility by helping out in other departments as needed

• Addressed customer complaints promptly with professionalism and courtesy

• Held team members accountable during shift by effectively coaching to improve performance

• Supervised food production & preparation, promoting consistency with established recipes and

procedures

• Compiled information from various sources into comprehensive reports for senior management

review.

• Processed invoices accurately according to established guidelines

• supported office operations by completing administrative tasks, such as filing documents and

responding to customer inquiries

• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

• Managed daily workflow of office by creating schedules for staff members and delegating task

appropriately

• Maintained confidential personnel files in accordance with company policies

• Created meeting agendas for both internal meetings and external clients

• Managed office supply orders and inventory to support availability

• Mentored & trained new employees on company policies & procedures

• Provided support for customers by addressing complaints quickly & efficiently, displaying

exceptional customer service skills

• Managed daily operations including scheduling & budgeting, exhibiting excellent multitasking

capabilities

• Maintained a positive attitude towards guest at all times by providing friendly conversation during

interactions

• Processed accurate cash and credit card transactions• Upsold drinks & desserts, boosting sales and profit

• Organized special events such as happy hours or themed nights to drive additional revenue

• Ensured compliance with all health codes, sanitation standards, and alcohol regulations

• Analyzed sales data to identify patterns that could be used to develop marketing strategies