Rebekah Whitt
Lucedale
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Loan Agent
Equity Lifestyle Properties
01.2023 - Current
- Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
- Place outgoing calls to customers to collect past due payments.
- Take payments by credit card or check by phone.
- Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
- Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
- Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
- Review and analyze account information accurately to assist customer.
- Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
- Handle any special projects which are assigned in a proper and efficient manner.
- Keep call logs and reports as required.
- Note adjustments and modifications to member accounts as needed.
- Navigate multiple computer systems.
- Train/Cross Train employees as needed.
Garden Center Representative
Turf Masters Lawn Care
03.2021 - 12.2022
- Ensure that each customer receives outstanding customer service.
- Make sure all products are put up in a timely fashion.
- Maintain plant health by correct care and placement.
- Build displays and follow plan-o-grams given.
- Ensure displays are swept and clean.
- Accurately and efficiently complete sales transactions and maintain proper accountability on register.
Front Desk Receptionist
Lakeside Naval Support Facility
06.2015 - 11.2017
- Manage guest relations and customer service needs.
- Greet and assist visitors in a courteous manner.
- Perform data entry in EMH, and arrange inspection appointments.
Education
East Central High School
Moss Point, MS05-2011
Skills
- Customer Service
- Database Management
- Conflict Resolution
- Time Management
- Problem Solving
- Schedule Management
- Navigate Computer Systems
- Cash Handling
- Client Confidentiality
- Office Administration
Timeline
Loan Agent
Equity Lifestyle Properties
01.2023 - Current
Garden Center Representative
Turf Masters Lawn Care
03.2021 - 12.2022
Front Desk Receptionist
Lakeside Naval Support Facility
06.2015 - 11.2017
East Central High School
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