Regina Peoples
Columbus
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Results-driven customer service professional with extensive experience in managing client relationships and resolving inquiries. Recognized for reliability and emotional intelligence, consistently delivering exceptional service in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Call Center Customer Service Representative
Teleperformance
12.2024 - 08.2025
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Used database system to record notes and call information.
- Developed strong relationships with clients through friendly conversations.
- Ensured customer satisfaction by following up on any unresolved issues or complaints.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Handled customer escalations in a timely and professional manner.
- Proficiently handled escalated customer calls with patience, tact, and diplomacy.
Logistics Supervisor
Schnellecke Logistics USA
Chattanooga
02.2020 - 12.2024
- Coordinated daily logistics operations, ensuring timely and efficient transportation of goods.
- Developed and implemented inventory control measures to reduce discrepancies and optimize stock levels.
- Trained and supervised a team of logistics staff, fostering a collaborative work environment and enhancing productivity.
Data Entry Administrator
Medicaid
Columbus
12.2022 - 02.2023
- Entered information from various sources into the appropriate databases quickly and accurately.
- Verified accuracy of source data prior to entry into databases or spreadsheets by double-checking entries against original documents.
- Investigated discrepancies between physical inventory counts versus the records maintained within the system.
- Verified confidentiality of sensitive data for fulfilling information security obligations.
- Provided feedback to data entry staff for optimizing task performance.
Front Desk Receptionist
Baptist Memorial Hospital
Columbus
05.2015 - 12.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Entered data into company software system.
- Opened and closed main office in alignment with established security procedures.
- Handled incoming and outgoing mail with timely attention.
- Assisted colleagues in completing special projects related to customer service initiatives.
- Coordinated with other departments to facilitate efficient operations throughout the organization.
Health Care Assistant
Comfort Care
Columbus
11.2002 - 05.2015
- Maintained patient confidentiality and protected patient rights.
- Helped patients use bathroom or commode and assisted patients with incontinence.
- Provided compassionate care to patients with diverse needs and abilities.
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare professionals.
- Assisted in the preparation of medical equipment prior to use in examinations or treatments.
- Facilitated patient transfers from one department and unit or facility to another utilizing proper safety techniques.
- Supervised junior staff providing guidance when needed while fostering a positive working environment.
- Managed inventory of medical supplies ensuring appropriate stock levels are maintained at all times.
Education
Associate in Science (A.S.) - Business
East Mississippi Community College
Mayhew, MSSkills
- Problem-solving skills
- Answering questions
- Customer communications
- Verbal and written communication
- Multitasking
- Multitasking Abilities
- Reliability
- Problem-solving aptitude
- Order documentation
- System implementation
- Store maintenance
- Upselling techniques
- Sales Techniques
- Emotional Intelligence
Timeline
Call Center Customer Service Representative
Teleperformance
12.2024 - 08.2025
Data Entry Administrator
Medicaid
12.2022 - 02.2023
Logistics Supervisor
Schnellecke Logistics USA
02.2020 - 12.2024
Front Desk Receptionist
Baptist Memorial Hospital
05.2015 - 12.2022
Health Care Assistant
Comfort Care
11.2002 - 05.2015
Associate in Science (A.S.) - Business
East Mississippi Community College