Reginald Thompson
Southaven
Summary
Dynamic operations leader with a proven track record at JAM MUSIC, excelling in strategic planning and cross-functional collaboration. Spearheaded initiatives that enhanced operational efficiency and fostered talent development, driving significant improvements in performance metrics. Adept at data-driven decision-making, I cultivate strong relationships to ensure organizational growth and success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Manager Outbound Operations
JAM MUSIC
- Led cross-functional teams to enhance project workflows and improve operational efficiency.
- Developed strategic partnerships with industry stakeholders to expand market reach and brand visibility.
- Implemented data-driven decision-making processes to optimize resource allocation and performance metrics.
- Mentored junior staff, fostering professional development and knowledge sharing across departments.
- Coordinated large-scale events, ensuring alignment with brand objectives and audience engagement strategies.
Operations Manager
AMAZON FULFILLMENT
3292 East Holmes Road Memphis TN
06.2020 - 11.2024
- Streamlined workflow processes to enhance fulfillment efficiency and reduce delays.
- Mentored team members on best practices for inventory management and order processing.
- Implemented safety protocols to ensure compliance with operational standards and regulations.
- Analyzed performance metrics to identify areas for improvement in shipping accuracy.
- Coordinated cross-functional teams to optimize supply chain logistics and reduce costs.
- Led initiatives to improve warehouse organization, resulting in increased picking speed and accuracy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
General Manager
NewBreed Logistics/XPO Logistics
Olive Branch MS/ Memphis Tn
12.2008 - 05.2020
- Directed operational strategies to enhance logistics efficiency and reduce costs.
- Oversaw daily operations, ensuring timely delivery and adherence to safety protocols.
- Implemented process improvements that streamlined workflows and increased productivity.
- Developed training programs for staff, enhancing team performance and operational knowledge.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Coordinated cross-functional teams to align objectives and optimize resource allocation.
- Led change management initiatives, fostering a culture of continuous improvement within the organization.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor of Arts - History And Secondary Education
Lander College
Greenwood, SCSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Operations planning
- Data analytics
- Talent development
- Organizational improvement
- Organizational development
- Logistics operations management
- Teamwork and collaboration
- Team leadership
Accomplishments
AMAZON MANAGER OF THE QUARTER
1ST QUARTER 2023
2nd QUARTER 2024
GM Recognition for Top P/L NewBreed Logistics Memphis Metro 2010 and 2016 (XPO)
Certification
Six Sigma Green Belt 2009
Timeline
Operations Manager
AMAZON FULFILLMENT
06.2020 - 11.2024
General Manager
NewBreed Logistics/XPO Logistics
12.2008 - 05.2020
Senior Manager Outbound Operations
JAM MUSIC
Bachelor of Arts - History And Secondary Education
Lander College