Regiss Nichols
Madison
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
09.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Healthcare Representative
Alorica
11.2019 - 09.2021
- Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
- Answered incoming calls, scheduled appointments and filed medical records.
- Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Obtained patient information to properly record and document demographics and medical histories.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
Customer Relations Representative
Spectrum
07.2018 - 11.2019
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - Business Administration
Strayer University
09.2022
Associate of Arts - Business Administration
Strayer University
09.2022
High School Diploma -
Bailey Magnet High School
05.2010
Skills
- Active Listening
- Microsoft Office
- Customer Support
- Customer Relations
- Computer Proficiency
- Data Entry
- Customer Service and Assistance
- Navigational Skills
Timeline
Customer Service Representative
Concentrix
09.2021 - 11.2023
Customer Healthcare Representative
Alorica
11.2019 - 09.2021
Customer Relations Representative
Spectrum
07.2018 - 11.2019
Bachelor of Arts - Business Administration
Strayer University
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Bailey Magnet High School
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix