Rhiannon Waddell
Tupelo
Summary
Dynamic Clerical Supervisor at North Mississippi Health Services with proven expertise in staff training and appointment scheduling. Recognized for enhancing office efficiency and maintaining HIPAA compliance. Adept at managing electronic health records and fostering a collaborative team environment, ensuring seamless patient experiences and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clerical Supervisor
North Mississippi Health Services
Tupelo
08.2024 - Current
- Supervised daily clerical activities ensuring smooth office operations.
- Organized files and maintained records to ensure easy access.
- Coordinated schedules and appointments for staff and management.
- Trained new clerical staff on procedures and office software systems.
- Coordinated with medical staff to ensure smooth patient flow in clinic.
- Coordinated patient scheduling and maintained appointment calendars for providers.
- Resolved conflicts between staff members or patients in a timely manner.
- Maintained inventory control over medical supplies used by the practice.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Oversaw all aspects of payroll processing for employees.
- Paid all bills for the clinic
Admissison and Discharge Specialist-Team Lead
North Mississippi Health Services
Tupelo
11.2022 - 08.2024
- Provided support in administrative tasks, including managing patient files and records.
- Greeted patients warmly and scheduled appointments efficiently.
- Answered phone calls and addressed inquiries professionally and promptly.
- Collected patient information and verified insurance details accurately.
- Processed billing information and handled payment transactions smoothly.
- Assisted in organizing office supplies and maintaining inventory levels.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
Associate of Arts - Early Childhood Education
Itawamba Community College
Fulton, MS05-2022
High School Diploma -
Rogers High School
Florence05-1999
Skills
- Staff training
- Appointment scheduling
- Attention to detail
- Team leadership
- HIPAA compliance
- Insurance verification
- Electronic health records
- Patient registration
- Petty cash management
- Front desk operations
- Medical terminology
- Referral verification
- Insurance claims
- Reminder calls
- Patient reception management
- Filing systems
- Payment plan options
- Office organization
Accomplishments
- Employee of the month November 2023, January 2024, May 2024 and August 2024
- 17 stars online
Certification
- CPR Certified
Timeline
Clerical Supervisor
North Mississippi Health Services
08.2024 - Current
Admissison and Discharge Specialist-Team Lead
North Mississippi Health Services
11.2022 - 08.2024
Associate of Arts - Early Childhood Education
Itawamba Community College
High School Diploma -
Rogers High School
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