Rhonda Brooks
Starkville
Summary
Customer service professional who is dedicated to excelling company goals while finding the best solution for all customers. I have 2+ years of claims. Such as, responding to customers over the phone and e-mail. I love what I do and how I'm able to make a difference in customers lives by going above & beyond to finding satisfactory solutions using my resources. I am a self-starter. I have worked for Teladoc Health and Blue Cross Blue Shield. I am always on time and ready to help others.
Overview
8
8
years of professional experience
Work History
Claims Specialist
Blue Cross Blue Shield Of MI
12.2022 - Current
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Customer Service Representative
Teladoc
05.2022 - 01.2023
- Provided account information to customers and explained bill service policies and customer rights.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Logged details of customer service calls in computer system following correct protocols.
- Started member account
- Set up doctors appointments
Order Fulfillment Associate
Walmart
06.2020 - 06.2022
- Managed inventory and prepared orders for shipment within a tight deadline.
- Utilized data entry software to enter orders and maintain customer records.
- Voided fill orders to meet department-set quantities standards.
- Collaborated with leadership to develop new strategies to improve fulfillment processes.
Sales Associate
Victory Marketing
08.2015 - 06.2020
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Drove sales through customer relationship building and suggestive selling techniques.
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
- Greeted customers warmly and offered assistance.
- Assisted with training and mentoring new team members.
- Generated sales reports and tracked customer data to ensure sales goals were met.
Education
Bachelor of Science - Biology
Mississippi University For Women
Columbus, MS12.2019
Associate of Science - Biology
East Mississippi Community College
Mayhew, MS05.2016
Skills
- Claims
- Customer Service
- Data Entry
- Decision-Making
- Insurance Coverage Verification
- Denied Claims Identification
- Claims Processing
- Active Listening
- Claims Adjustment
- Critical Thinking
Timeline
Claims Specialist
Blue Cross Blue Shield Of MI
12.2022 - Current
Customer Service Representative
Teladoc
05.2022 - 01.2023
Order Fulfillment Associate
Walmart
06.2020 - 06.2022
Sales Associate
Victory Marketing
08.2015 - 06.2020
Bachelor of Science - Biology
Mississippi University For Women
Associate of Science - Biology
East Mississippi Community College
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