Rhonda McFaddin
Long Beach
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Service Representative/Cashier
First Consumers Financial of Gulfport
Gulfport
07.2019 - 06.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately and maintained cash drawer integrity.
- Educated clients on services available.
- Processed employee payroll in ADP
- Processed online payments
- Generated daily and monthly reports
- Consolidated and maintained company checkbook as needed
- Assisted with all manager duties as needed
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided customer service support to customers over the phone and by email.
- Performed account maintenance activities such as creating spreadsheets
- Maintained and organized all paper and online records
Manufacturing Facilitator
Oreck Manufacturing
Long Beach
01.2005 - 07.2007
- Facilitated training sessions for staff on production best practices and safety protocols.
- Coordinated team meetings to discuss workflow improvements and operational challenges.
- Developed instructional materials to enhance employee understanding of manufacturing processes.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Managed multiple projects simultaneously while maintaining quality standards.
- Supervised daily manufacturing operations to ensure efficiency and quality standards.
- Coordinated production schedules with supply chain departments to optimize workflow.
Manufacturing Operator
Oreck Manufacturing
Long Beach
07.2002 - 01.2005
- Operated assembly line machinery to produce vacuum cleaners efficiently.
- Conducted quality checks on finished products to ensure compliance with standards.
- Documented production data accurately for inventory tracking and reporting purposes.
- Kept work area clean and organized according to established guidelines.
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
Education
General Diploma
Gulfport , MsSkills
- Customer service
- Transaction processing
- Data reporting
- Account maintenance
- Customer relationship management
- Organizational skills
Timeline
Customer Service Representative/Cashier
First Consumers Financial of Gulfport
07.2019 - 06.2023
Manufacturing Facilitator
Oreck Manufacturing
01.2005 - 07.2007
Manufacturing Operator
Oreck Manufacturing
07.2002 - 01.2005
General Diploma