Rhonda Perry
Coldwater
Summary
Customer Service Representative experienced in delivering exceptional client support and enhancing customer satisfaction. Improved operational processes through effective communication and problem-solving skills, leading to increased customer loyalty. Focused on compliance adherence and time management while resolving customer complaints and educating clients on financial services.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Advance America
Senatobia
06.2022 - Current
- Provided excellent customer service to resolve customer complaints promptly.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on financial services and loan options available.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Assisted customers with inquiries and provided product information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed transactions accurately and efficiently at the point of sale.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with team members to improve service delivery and efficiency.
- Ensured compliance with regulatory requirements in all customer interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over the telephone, generating additional revenue every month.
- Contacted customers about potential service upgrades, new services, and account changes.
- Contacted customers about potential service upgrades, new services, and account changes.
Office Assistant
Electric Trucking Company
Memphis
12.2021 - 06.2022
- Coordinated schedules and meetings for team members and management.
- Managed daily office operations for a leading electric trucking company.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Streamlined office procedures to enhance workflow and efficiency.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Supported customer inquiries by providing timely and relevant information.
- Organized company events and training sessions for staff development.
- Assisted in maintaining accurate records of shipments and inventory.
- Researched information on the internet and other sources to support special projects.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Clerk
Tobacco Shack
Horn Lake
01.1996 - 12.2021
- Processed customer transactions, ensuring accuracy in cash register operations.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed efficient and accurate cash, check, debit, and credit card payments using thePoint-of-Sale system.
- Counted and balanced cashier drawers.
- Facilitated office clerical functions to maintain efficient administrative operations. using word processing and other software, email, and office machines.
- Managed inventory levels, ensuring timely restocking of products on the sales floor.
- Monitored and adjusted inventory levels of office supplies and equipment.
- Set up merchandise displays to attract customer attention and enhance sales. to enhance product visibility and accessibility for customers.
- Assisted customers with product inquiries, delivering exceptional service and support.
- Trained new staff on operational procedures and customer service standards, fostering a knowledgeable team.
- Collaborated with team members to improve store efficiency and workflow.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Prepared deposits according to established procedures.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05-1993
Skills
- Customer service
- Customer relationship management
- Product knowledge
- Credit card payment processing
- Data entry
- Compliance adherence
- Client support
- Effective communication
- Problem solving
- Conflict resolution
- Customer engagement
- Documentation
- Time management
- Email management
- Adaptability
- Computer Proficient
Timeline
Customer Service Representative
Advance America
06.2022 - Current
Office Assistant
Electric Trucking Company
12.2021 - 06.2022
Clerk
Tobacco Shack
01.1996 - 12.2021
High School Diploma -
Horn Lake High School