Rhonda Zuga
Madison
Summary
Driven professional with expertise in strategic planning, operations oversight, and process improvement. Proven ability to enhance operational efficiency and manage project costs effectively.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Operations Dialysis
Fresenius Kidney Care Dialysis
Flowood
09.2005 - Current
- Coordinated daily operations to ensure smooth workflow across departments.
- Participated in meetings to discuss process improvements and operational efficiency.
- Documented standard operating procedures for key tasks and responsibilities.
- Implemented safety protocols to promote a secure work environment for staff.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Organized and oversaw work schedules of departmental managers.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Prepared detailed reports outlining operational results on a regular basis.
- Coordinated activities between different departments to ensure successful completion of projects.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
RN Manager Dialysis
Fresenius Medical Care NA
Jackson
04.1997 - 09.2005
- Managed daily operations of dialysis unit to ensure patient safety and care.
- Supervised staff training and development for improved clinical performance.
- Implemented quality control measures to maintain compliance with healthcare regulations.
- Coordinated patient schedules and treatment plans for efficient service delivery.
- Liaised with healthcare providers to optimize patient outcomes and care continuity.
- Conducted performance reviews and provided feedback to enhance team effectiveness.
- Oversaw inventory management of medical supplies and equipment in the facility.
- Collaborated with physicians to develop individualized treatment plans for each patient.
- Assisted in developing quality improvement plans for dialysis services based on data analysis results.
- Performed quarterly audits of medical records to assess accuracy of documentation related to dialysis treatments.
- Attended professional conferences and seminars relevant to emerging trends in dialysis services.
- Evaluated new technology or products that could improve efficiency or quality of care provided by the department.
- Participated in community outreach initiatives aimed at raising awareness about kidney disease prevention.
- Worked closely with other departments within the organization to ensure effective communication between teams.
- Monitored patient outcomes and adjusted treatments as needed.
- Supervised clinical staff in providing direct patient care in a safe manner.
- Collaborated with physicians to develop individualized treatment plans for each patient's needs.
- Conducted reviews of patient care and operations staff to ensure adherence to regulations and standards.
- Ensured compliance with all state and federal regulations related to dialysis services.
- Provided guidance to nursing staff regarding appropriate documentation practices for dialysis patients.
- Reviewed reports from outside labs and facilities related to renal function tests performed on patients.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Coordinated weekly work schedules for department employees.
- Provided clinical oversight for many patients.
- Interviewed applicants and made recommendations for new hires.
- Monitored and tracked medication of patients and maintained medical equipment.
Education
Bachelor of Science - Nursing
University of Southern Mississippi
Hattiesburg, MS12-1983
Skills
- Business management
- Schedule oversight
- Strategic planning
- Operations oversight
- Process improvement
- Workforce planning
- Process improvements
- Performance analysis
- Operational efficiency
- Cost control
- Quality assurance
- Strategic planning and execution
- Project management
- P&L management
- Employee reviews
- Staff training/development
- Written communication
- Interpersonal communication
- KPI tracking
- Risk management
- Verbal and written communication
- Active listening
- Self motivation
- Adaptability and flexibility
- Communication
- Policy development and enforcement
- Revenue growth
- Oversee administrative functions
- Delegation
- Multitasking
- Customer service management
- Professional demeanor
- Customer relations
Certification
RN License Mississippi
Accomplishments
Fresenius Medical Care Area Manager of the Year 2007
Timeline
Director of Operations Dialysis
Fresenius Kidney Care Dialysis
09.2005 - Current
RN Manager Dialysis
Fresenius Medical Care NA
04.1997 - 09.2005
Bachelor of Science - Nursing
University of Southern Mississippi