Richard D. Hulsizer
New Albany
Summary
Results-driven management professional with extensive experience in overseeing branch operations and driving success. Known for strong commitment to team collaboration and consistently delivering impactful results. Adept at strategic planning, operational oversight, and fostering culture of accountability and excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch General Manager
Clarke Power Services
01.2022 - 01.2024
- Accountable for building & managing budgets, expenses, and profitability for the Tupelo and Jackson, MS branches
- Responsible for branch maintenance & repairs, capital expenditure improvements, profit and loss, restoring branch profitability, branch safety programs, 6S inspections, Material Safety Data Sheets (MSDS), incident reporting, and filing worker compensation claims
- Mentor and develop direct reports to be professional, knowledgeable, and efficient
- Responsible for overseeing one regional sales, five parts, and 14 service employees
- Created cost/benefit analysis for executive management to establish the threshold of additional personnel
- Analyze P&L statement monthly and annually for areas of improvement
- Increased technician efficiency to 89-95 percent, ranking Tupelo, MS as number three out of 21 branches
- Enhanced labor recovery from 39 percent to 80-100 percent
- Overseeing inventory management leading to substantial decrease in inventory deficiencies
- Built product offering awareness with new and existing customer base through ads, site visits, and trials
- Oversee the warranty claims process to eliminate claim defects
Branch General Manager
Lyle Machinery
01.2020 - 01.2021
- Responsible for managing rental, parts, and service for the Summit, MS branch
- Accountable for managing daily operations, parts and service P&L, $191,000 a month labor budget, $200,000 month parts budget, building maintenance, yard & wash rack maintenance, tool procurement, capital expenditure projects, safety, 5S Inspections, and workers compensation
- Maintain customer relations through effective communication, time management, and negotiation skills
- Coach and develop three parts, one administrative, and nine service employees to be professional and efficient
- Attained 100 percent service growth over the previous year requiring 100 percent shop and yard space expansion
- Achieved 126 percent part sales growth over previous year requiring a planned warehouse expansion
- Duties include recruitment and retention of personnel utilizing proficient strategies
- Developed a regional field service team for Mississippi and Louisiana to meet customer needs and expectations
- Analyze P&L statement monthly and annually for areas of improvement and budget proposals
- Manage the warranty claims process to eliminate defects for the warranty claims processors
Field Service Manager
Warren CAT - Machine Division
01.2019 - 01.2020
- Accountable for managing a team of 17 regional field service technicians and overseeing on-time and within budget work order completion
- Responsible for managing a $350,000 a month labor budget, a 150,000 a month truck budget for the central, southern, and western Oklahoma region
- Plan and direct all service calls for the Oklahoma region’s field service team
- Maintain customer service expectations by staying in contact with customers as repairs developed
- Responsible for covering rental machine repairs when the rental group could not
- Work and close all work orders to maintain efficiency and accuracy for client satisfaction
- Developed procedures to raise efficiency and profitability
- Gained record low flat-rate-variance through the implementation of efficient strategies
- Attained record-setting months of profitability for the machine service department
- Schedule technician training to develop reports into expert level technicians
Project Manager II
Warren CAT – Power Systems Division
01.2012 - 01.2019
- Responsible for managing the company’s key sales accounts for the state of Oklahoma—Schlumberger, Halliburton, A G Equipment, Serva Group, Helmerich & Payne, and United Engines Manufacturing—and overseeing on-time and within-budget project completion
- Accountable for quoting, planning, designing, and coordinating staff in a manufacturing environment to ensure customer specifications and expectations are met
- Hold accountability for a 100+ million-dollar project portfolio
- Mastered processes, operated with minimal supervision, and served as a resource to peers
- Outline project proposal requirements and review for accuracy, timing, resource allocation, and quality
- Collaborate with project staff and sales to resolve issues with the potential to derail on-time delivery
- Perform quality control inspections prior to notification and project delivery, optimizing client satisfaction
- Transition from one project to another quickly while overseeing multiple projects concurrently
- Managed major accounts of five salesman located in Oklahoma City, OK and Midland, TX
Education
Master of Business Administration (MBA) -
Southern Nazarene University
Bethany, OK01.2015
Bachelor of Science (BS) - Psychology
Southern Nazarene University
Bethany, OK01.2013
Skills
- MBA
- PMP
- P&L Development
- P&L Management
- Financial Improvement
- General Management
- Regional Management
- Operations Management
- Project Management
- Cross-functional Leadership
- Process Improvement
- Training & Development
Certification
- OSHA 10-Hour Training, 01/2023
- Forklift Trainer, 01/2023
- Caterpillar Flagship Management Training, 01/2020
- Project Management Professional (PMP), 01/2017
- ISO 9001 Internal Auditor, 01/2015
Personal Information
Title: Branch General Manager
Military Service
United States Army, Wahiawa, HI, Aviation Crew Chief, Honorable, 01/2000, 12/2002
Timeline
Branch General Manager
Clarke Power Services
01.2022 - 01.2024
Branch General Manager
Lyle Machinery
01.2020 - 01.2021
Field Service Manager
Warren CAT - Machine Division
01.2019 - 01.2020
Project Manager II
Warren CAT – Power Systems Division
01.2012 - 01.2019
Bachelor of Science (BS) - Psychology
Southern Nazarene University
Master of Business Administration (MBA) -
Southern Nazarene University
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