Richard Flowers
Southaven
Summary
Dynamic operations leader with extensive experience at FedEx, recognized for enhancing productivity and safety. Proven skills in team management and logistics, achieving a 7.4% increase in metrics. Awarded Logistics MVP and multiple quality recognition awards, demonstrating a commitment to excellence and effective problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Operations Administrator
Federal Express
Olive Branch
08.2023 - Current
- Performed a daily Van Scan Audit for van lines, including gathering codes for address corrections, potential damages, refusals, and customer pickups.
- Reconciled incorrect address through the FedEx procedure, including, but not limited to, Google searches for businesses, FAST for potential residential moves and apartment confirmation, and Maps to print off directions and visual aids for drivers.
- Trained and cross-trained team members through various operational needs, such as Van Service Audit, International invoice processing and imaging, Hazmat Acceptance Procedure, and more.
- Recognized with four PM Admin of the month awards and a recognition for the Commit to Do Good award from the Senior Hub Manager.
- Developed daily processes to ensure compliance for Preload Misloads and Multi-Day Van Scan packages.
Full Time Operations Manager
FedEx Ground Economy
Southaven
08.2021 - 08.2023
- Organized the sort based on volume projections and MySchedule participation.
- Led daily pre-sort meetings, emphasizing safety, and providing appropriate information in a timely manner.
- Interpreted sort statistics to measure our productivity for the sort and the building at large.
- Continuing to give potential innovative ideas for our engineering team and hub manager to boost productivity and enhance safety (Such as an additional scan reference point to speed up the palletizing process & a rack/concentrated area to put up load nets to prevent tangling and avoid having to look throughout the building)
- Developed additional communication styles when performing structured safety meetings to better convey information, and attempted to individualize the process to ensure understanding.
- Incorporated leadership and management training to build trust and rapport with direct reports, working hard with them to motivate them
- Daily TLH and metrics have gone up for my sort by 7.4% since becoming a manager
Operations Administrator -- Logistics
FedEx Ground
Southaven
01.2021 - 08.2021
- Organized and updated the Inbound and Outbound logs when arriving in conjunction to a daily yard check
- Communicated with Senior Hub Manager, other hubs, and dock managers to ensure sufficient sort planning
- Created new partial trailer logs to optimize trailer dispatches pertaining to cube percentage and total packages scanned
- Volunteered to help with the implementation and organization of the new Pre-Load sort, becoming familiar with DRO, SPIDR, and other related programs
- Awarded Logistics MVP for FY21
Special Assignment Admin Ops HR
FedEx Ground
Southaven
10.2020 - 01.2021
- Efficiently performed administrative tasks such as scheduling appointments, sending emails, verifying information
- Exemplified great communication skills contacting applicants, ensuring that their paperwork was filled out correctly
- Refined communications with applicants to encourage and motivate them
- Showed leadership qualities by taking initiative to contact potential applicants and assisting them throughout the onboarding process
- Have been a special guest speaker for several orientation classes, noting my story and progression in FedEx Ground
- Have been a contributing member of a BSCA audit and retrieved and verified information for legal purposes
Package Handler
FedEx Ground SmartPost
Southaven
03.2019 - 10.2020
- Scan and sort packages and send them to the appropriate chute for loading
- Scan over one thousand packages in a three hour window
- Load packages of varying sizes with speed and efficiency
- Lift packages up to 50lbs
- Awarded 3 separate Quality Recognition Awards
Education
Bachelor's - Political Science (Concentration in Pre-Law)
Middle Tennessee State University
Murfreesboro, TN05.2018
Skills
- Management
- Problem solving
- Team Management
- Microsoft Word
- Logistics Management
- Microsoft Outlook
- Computer Skills
- Microsoft Powerpoint
- Organizational Skills
- Human Resources
Timeline
Senior Operations Administrator
Federal Express
08.2023 - Current
Full Time Operations Manager
FedEx Ground Economy
08.2021 - 08.2023
Operations Administrator -- Logistics
FedEx Ground
01.2021 - 08.2021
Special Assignment Admin Ops HR
FedEx Ground
10.2020 - 01.2021
Package Handler
FedEx Ground SmartPost
03.2019 - 10.2020
Bachelor's - Political Science (Concentration in Pre-Law)
Middle Tennessee State University
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