Richard Johnson
Petal
Summary
Results-driven IT executive with 20+ years of experience in IT leadership, infrastructure management, cybersecurity, and enterprise applications. Proven ability to develop and execute technology strategies that enhance business operations, security, and scalability. Adept at managing multiple million-dollar IT budgets, leading high-performing teams, driving system integrations to optimize efficiency and compliance. Passionate about aligning IT initiatives with business objectives to foster innovation and growth.
Overview
29
29
years of professional experience
Work History
Chief Technology Officer
Channel Control Merchants, LLC
12.2023 - Current
- Developed and executed a comprehensive IT roadmap for an extreme value retail chain, aligning technology initiatives with business objectives.
- Led a $5 million dollar IT budget, optimizing costs and vendor negotiations to improve IT service efficiency.
- Spearheaded cybersecurity initiatives, implementing best practices to ensure regulatory compliance (HIPAA, PCI-DSS, GDPR).
- Managed IT infrastructure, cloud solutions, and system integrations to enhance scalability and reliability.
- Build and lead a high-performing IT team, fostering a culture of innovation and continuous improvement.
- Executed budget reductions while stabilizing procurement and department spend.
- Implemented training for staff enabling further growth opportunities for several members of the team.
- Partnered with SLT to stabilize systems and understand business initiatives while leading Supply Chain and stores to improve processes.
- Executed POS upgrades to improve customer and employee experience while reducing shrink.
IT Operations Director/Interim CTO
Channel Control Merchants, LLC
09.2020 - 12.2023
- Directed day-to-day IT operations, ensuring stability, security, and performance of critical IT systems.
- Oversaw IT vendor relationships, ensuring service-level agreements (SLAs) were met and optimized for cost-effectiveness.
- Implemented disaster recovery and business continuity plans, improving system uptime and data integrity.
- Led enterprise application deployments, including ERP and CRM systems, streamlining business processes.
- Lead Network team while transitioning software’s, overseeing major upgrades to Network backbone, Database rebuild, VoIP integrations, and Azure Migration.
Desktop Engineer
University of Rochester
06.2017 - 02.2020
- Implemented E-Record system by setting up hardware and training staff on workflow optimization.
- Troubleshoot PC issues to ensure seamless operation.
- Performed imaging of PCs for both clinical and non-clinical environments.
- Installed and configured printers and scanners.
- Manage client support calls, provide technical assistance and issue resolution.
Technical Consultant
Rochester Independent Consulting
04.2015 - 06.2017
- Review project plans to plan and coordinate project activity.
- Managed backup, security and user help systems.
- Developed and interpreted organizational goals, policies, and procedures.
- Developed computer information resources, providing data security and control, strategic computing, and disaster recovery.
- Consulted with users, management, vendors, and technicians assessing computing needs and system requirements.
- Partnered with department heads, managers, supervisors and vendors to resolve problems.
- Evaluated data processing proposals to assess project feasibility and requirements.
- Controlled operational budget and expenditures while purchasing business critical equipment.
Computer Engineer
Innovative Solutions
04.1997 - 04.2015
- Facilitated the installation and training for users of eClinical Works in multiple medical offices.
- Conducted gap analyses with EMR customers to move toward meaningful use.
- Ensured HIPAA compliance through use of Electronic Medical Records, specifically using eClinical Works.
- Designed templates for Office staff inside eClinical Works.
- Set up Structured Data inside eClinical for Reporting purposes.
- Conducted yearly budget meetings with clients to review upcoming IT needs, costs, audit infrastructure and plan for future purchases.
- Identified plans for disaster recovery with clients.
- Educated and supported customers in their review of security systems, the importance of security and implementing plans for security.
- Supervised staff as account managers to ensure timely response to requests and follow up regarding satisfaction and next steps.
- Served as account manager for several clients which required oversight of technical support, purchasing of necessary software and hardware and timely communication to meet needs of Customer.
- Collaborated with colleagues to provide help desk support for network and software concerns.
- Establish guidelines with customers to ensure that telecommunications systems met their needs.
- Designed networks as a network administrator which included configuration of firewalls, servers, PC’s, Wiring Closets, backup strategies, Disaster Recovery plans.
- Secured certification in MCSE 2003 and Lotus Notes CLS.
- Gained proficiency in Windows Server 2003, 2008, 2012.
Education
Associates - Information Technology
Bryant and Stratton
Rochester, NYSkills
- IT Strategy & Digital Transformation
- Cybersecurity & Risk Management
- IT Infrastructure & Cloud
- Enterprise Applications
- IT Budgeting & Vendor Management
- Disaster Recovery & Business Continuity
- Compliance & Regulatory Standards
- Team Leadership
- Cross-Functional Collaboration
Timeline
Chief Technology Officer
Channel Control Merchants, LLC
12.2023 - Current
IT Operations Director/Interim CTO
Channel Control Merchants, LLC
09.2020 - 12.2023
Desktop Engineer
University of Rochester
06.2017 - 02.2020
Technical Consultant
Rochester Independent Consulting
04.2015 - 06.2017
Computer Engineer
Innovative Solutions
04.1997 - 04.2015
Associates - Information Technology
Bryant and Stratton