Summary
Overview
Work History
Education
Skills
Timeline
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Richard Smith

Ocean Springs

Summary

With a robust background at Boomtown Casino, Biloxi, I excel in enhancing customer satisfaction and ensuring gaming commission regulations. My expertise spans dealer training, conflict de-escalation, and maintaining high-security standards, resulting in a proven track record of fostering safe, compliant, and engaging gaming environments.

Overview

17
17
years of professional experience

Work History

Table Games Assistant Floor Manager

Boomtown Casino, Biloxi
04.2025 - Current
  • Supervised daily operations to ensure optimal customer service and efficiency.
  • Trained and mentored staff on operational procedures and guest engagement techniques.
  • Analyzed workflow processes to enhance staff productivity and improve service standards.
  • Collaborated with management to implement promotional events, increasing guest participation.

Dual Rate Table Games Supervisor

Boomtown Casino, Biloxi
10.2023 - 04.2025
  • Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
  • Promoted a positive work environment by consistently demonstrating leadership qualities and fostering teamwork among staff members.
  • Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
  • Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
  • Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
  • Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
  • Monitored chips purchases, table inventories, and player win ratios.

Table Games Dealer

BoomTown
01.2023 - 10.2023
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.

Security Officer

Hardrockbiloxi
07.2022 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Security Ambassador

Scarlet Pearl Casino
07.2021 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Infantryman (11B)

US Army
08.2008 - 06.2012
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Led fire team during infantry dismounted battle drills and situational training exercises.

Education

Diploma -

Gulfport High School
Gulfport, MS
05.2005

Skills

  • Game knowledge
  • Guest Relations
  • Policy Enforcement
  • Employee Scheduling
  • Promotions coordination
  • Casino Management
  • Game Security
  • Table Game Operations
  • Leading employees
  • Greeting guests

Timeline

Table Games Assistant Floor Manager

Boomtown Casino, Biloxi
04.2025 - Current

Dual Rate Table Games Supervisor

Boomtown Casino, Biloxi
10.2023 - 04.2025

Table Games Dealer

BoomTown
01.2023 - 10.2023

Security Officer

Hardrockbiloxi
07.2022 - 11.2022

Security Ambassador

Scarlet Pearl Casino
07.2021 - 06.2022

Infantryman (11B)

US Army
08.2008 - 06.2012

Diploma -

Gulfport High School

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Richard Smith