Richard Smith
Ocean Springs
Summary
With a robust background at Boomtown Casino, Biloxi, I excel in enhancing customer satisfaction and ensuring gaming commission regulations. My expertise spans dealer training, conflict de-escalation, and maintaining high-security standards, resulting in a proven track record of fostering safe, compliant, and engaging gaming environments.
Overview
17
17
years of professional experience
Work History
Table Games Assistant Floor Manager
Boomtown Casino, Biloxi
Biloxi, MS
04.2025 - Current
- Supervised daily operations to ensure optimal customer service and efficiency.
- Trained and mentored staff on operational procedures and guest engagement techniques.
- Analyzed workflow processes to enhance staff productivity and improve service standards.
- Collaborated with management to implement promotional events, increasing guest participation.
Dual Rate Table Games Supervisor
Boomtown Casino, Biloxi
Biloxi, MS
10.2023 - 04.2025
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Promoted a positive work environment by consistently demonstrating leadership qualities and fostering teamwork among staff members.
- Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Monitored chips purchases, table inventories, and player win ratios.
Table Games Dealer
BoomTown
Biloxi, MS
01.2023 - 10.2023
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
Security Officer
Hardrockbiloxi
Biloxi, MS
07.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Ambassador
Scarlet Pearl Casino
D'Iberville, MS
07.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Infantryman (11B)
US Army
Fort Bliss, TX
08.2008 - 06.2012
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Education
Diploma -
Gulfport High School
Gulfport, MS05.2005
Skills
- Game knowledge
- Guest Relations
- Policy Enforcement
- Employee Scheduling
- Promotions coordination
- Casino Management
- Game Security
- Table Game Operations
- Leading employees
- Greeting guests
Timeline
Table Games Assistant Floor Manager
Boomtown Casino, Biloxi
04.2025 - Current
Dual Rate Table Games Supervisor
Boomtown Casino, Biloxi
10.2023 - 04.2025
Table Games Dealer
BoomTown
01.2023 - 10.2023
Security Officer
Hardrockbiloxi
07.2022 - 11.2022
Security Ambassador
Scarlet Pearl Casino
07.2021 - 06.2022
Infantryman (11B)
US Army
08.2008 - 06.2012
Diploma -
Gulfport High School