RICHARD CRAIG BANE
Madison
Summary
Analytical Account Manager with 26 years of experience. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills. Successfully increased account retention by identifying growth opportunities and fostering strong customer relationships, while expertly managing contract negotiations and utilizing Salesforce for performance tracking. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
26
26
years of professional experience
Work History
Associate Account Manager
Republic Services of MS
1035 Old Brandon Rd. Flowood, MS 39232
02.1999 - Current
- Built strong relationships with customers through regular communication and superior customer service.
- Maintained high standards of customer service by answering questions about pricing, customer needs, and simple solutions concerning their waste needs.
- Built client relationships by acting as liaison between customer service and Operations.
- Stayed connected with customers after sales and contract signings to follow up on accuracy.
- Contacted regular and prospective customers to explain product features and seek referrals for future business.
- Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
- Served as a trusted advisor for clients, offering guidance on industry best practices and relevant product solutions.
- Increased account retention by identifying growth opportunities and providing simple solutions to clients.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, Salesforce, and Time Management strategies.
Education
Bachelor University Studies - Music Education
Delta State University
Cleveland, MS08-2018
Associate of Arts - Music Education
Holmes Community College
Goodman, MS05-1982
Skills
- Data-driven decision making
- Business growth and retention
- Performance tracking
- Salesforce
- Infopro
- Proficient in Excel/Word
- Market Analysis/Trend
- Contract negotiations
- Sales forecasting
- Powerful negotiator
- Priority Based Selling(PBS)
Timeline
Associate Account Manager
Republic Services of MS
02.1999 - Current
Bachelor University Studies - Music Education
Delta State University
Associate of Arts - Music Education
Holmes Community College