RICK BOWDEN
Southaven
Summary
Dynamic Senior Operations Manager and Project Management professional with a proven track record in developing and executing processes that enhance operational efficiency across cross-functional teams. Expertise in leveraging analytics to inform strategic decision-making related to resource allocation and budgeting, ultimately driving client profitability. Demonstrated success in managing internal and client projects at local and national levels, ensuring timely delivery and quality outcomes. Committed to delivering exceptional client support that fosters enduring business relationships and contributes to sustainable financial growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
VML
01.2021 - 01.2025
- Managed the operational health of portfolio accounts including but not limited to: Sherwin Williams, TruGreen, Dick’s Sporting Goods, First Horizon Bank, Volvo, Driscoll’s, etc.
- Served on an operations team that supported a portfolio of clients with total annual revenue of $165M.
- Drove business excellence in day-to-day operations by identifying areas for improvement and implementing strategies to enhance operational efficiency.
- Collaborated with cross-functional teams to enhance accuracy in forecasting, planning and productivity.
- Drove intelligence and governance by serving as the source of truth for key business performance and health indicators.
- Optimized business workflows by implementing strategies to streamline processes and eliminate inefficiencies by continuously monitoring and refining workflows.
Senior Partner Coordinator
Education Dynamics
01.2017 - 01.2021
- Coordinated the collaboration and synergy of multi-disciplinary teams for new projects and initiatives.
- Managed daily operations for all client accounts including but not limited to; client on-boarding and off-boarding, monthly reconciliations and invoicing, project tracking, etc.
- Monitored and controlled the daily movement of project workflows to ensure that client objectives were met and errors were minimized.
- Ensured that project management for stakeholders ran successfully and that accurate direction and communication was delivered for all projects and campaigns.
Financial Services Specialist
REGIONS
01.2013 - 01.2016
- Assisted with long term planning as Life Insurance agent.
- Provided thorough reviews to improve financial literacy.
- Increased profitability for the bank by seeking out and obtaining new business relationships.
- Recognized and met customer needs by successfully advising on financial products and services to new and existing customers.
- Resolved customer concerns by providing practical solutions through continual guidance and education.
Marketing Operations Coordinator
SERVICEMASTER YPMG
01.2012 - 01.2013
- Successfully placed print and iYP bundled advertising which proved critical in enhancing client profitability and market relevance.
- Ensured company savings through accurate implementation of publisher discounts.
- Sustained client loyalty by collaborating with franchise owners to create the most impactful ad campaigns.
- Placed Yellow Pages and Internet Yellow Pages advertising for corporate, branch and/or franchise locations.
- Proofed and reviewed all advertising orders and artwork for accuracy.
- Provided ongoing client support to ensure standards were maintained.
Marketing Development Coordinator
SERVICEMASTER YPMG
01.2012 - 01.2012
- Maintained and stimulated new business and minimized the potential for account revenue decline by utilizing all available sales support tools to increase and diversify advertising spend.
- Generated $6 million in savings for ServiceMaster franchise brands through research and publisher negotiated discounts.
- Coordinated and contributed to all necessary processes impacting 700-1,000 accurate placements of Yellow Pages advertising for franchise locations with market revenue sizes of approximately $1.8-2.2 million annually.
Education
BBA - International Business, Foreign Languages (French)
Mississippi State University
Starkville, MSSkills
- Project Management
- Operations Management
- Data Analytics
- Process Improvement
- Forecasting
- Recruiting
- Hiring
- Team Building and Mentorship
- Client Support
- Customer Service
- Tableau
- SAP
- Power BI
- Mondaycom
- Jira
- Smartsheets
- Microsoft Office Suite
- Trello
- Sharepoint
- MediaOcean (Aura)
- Extreme Reach
Certification
- McKinsey & Company Certifications- Business Strategy | Problem Solving | Adaptability & Resilience | Management Accelerator Alumnus
- Certification, French, Laval University, Quebec, Canada
Timeline
Senior Operations Manager
VML
01.2021 - 01.2025
Senior Partner Coordinator
Education Dynamics
01.2017 - 01.2021
Financial Services Specialist
REGIONS
01.2013 - 01.2016
Marketing Operations Coordinator
SERVICEMASTER YPMG
01.2012 - 01.2013
Marketing Development Coordinator
SERVICEMASTER YPMG
01.2012 - 01.2012
BBA - International Business, Foreign Languages (French)
Mississippi State University
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