Rickilreyae Strong
Coahoma
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Fitzgerald's Casino. Proven ability to enhance guest satisfaction and streamline operations, while effectively managing inventory and training staff. Recognized for improving service quality and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Fitzgerald's Casino
Tunica, MS
09.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food and drink orders efficiently in a fast-paced environment.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Oversaw dining area cleanliness and organization to promote positive guest experiences.
- Resolved customer complaints promptly to maintain high service quality standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Clarksdale Children Clinic
Clarksdale, MS
07.2024 - 11.2025
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments using electronic health record system, optimizing daily operations.
- Maintained patient confidentiality while handling sensitive information and records.
- Assisted in insurance verification processes, improving accuracy of patient data entry.
- Trained new staff on front desk procedures and software systems for operational consistency.
- Implemented organizational improvements that increased efficiency in appointment scheduling processes.
Forklift Operator
Oreillys Distribution Center
Horn Lake, MS
03.2023 - 07.2024
- Operated forklifts to transport materials safely throughout distribution center.
- Conducted routine equipment inspections to ensure operational efficiency and safety compliance.
- Loaded and unloaded shipments, verifying accuracy of inventory against manifests.
- Assisted in maintaining clean and organized work areas, adhering to safety protocols.
- Collaborated with team members to optimize workflow and minimize downtime during operations.
- Monitored supply levels to facilitate timely replenishment of materials as needed.
COVID-19 Testing Site Manager
Maverick Health
02.2020 - 12.2022
- Coordinated daily operations of COVID-19 testing site, ensuring efficient workflow and adherence to safety protocols.
- Trained and supervised staff on testing procedures and customer service best practices.
- Implemented inventory management processes for testing supplies, reducing waste and maintaining stock levels.
- Developed schedules for staff shifts, optimizing coverage based on testing demand.
- Facilitated communication between healthcare providers and community members regarding testing availability and procedures.
- Increased daily testing capacity through effective resource allocation and process improvements.
- Analyzed data from testing operations to identify trends, improving overall efficiency and response times.
Education
Associate of Applied Science -
Coahoma Community College
Clarksdale, MSHigh School Diploma -
Coahoma Agricultural High School
Clarksdale, MS05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales techniques
- Quality control
- Order management
- Inventory management
Timeline
Server
Fitzgerald's Casino
09.2025 - Current
Receptionist
Clarksdale Children Clinic
07.2024 - 11.2025
Forklift Operator
Oreillys Distribution Center
03.2023 - 07.2024
COVID-19 Testing Site Manager
Maverick Health
02.2020 - 12.2022
Associate of Applied Science -
Coahoma Community College
High School Diploma -
Coahoma Agricultural High School