Results-driven manager with experience in team operations and customer service. Skilled in conflict resolution and time management, committed to fostering a positive environment and improving team performance.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Assistant Coach
Ocean Springs Girls Lacrosse
Ocean Springs
08.2025 - Current
Assisted in developing practice plans for team skill improvement.
Coordinated game strategies and player positions during competitions.
Mentored players to enhance teamwork and sportsmanship on the field.
Communicated effectively with parents regarding player progress and events.
Collaborated with head coach to implement coaching techniques and drills.
Provided feedback to athletes on their performances in practices and competitions.
Notified head coach of problems with discipline, performance, and other decision-making areas.
Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
Manager
Marcos's Pizza
Ocean Springs
04.2025 - Current
Supported team in daily operations and administrative tasks.
Participated in training sessions to enhance skills and knowledge.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coached, mentored and trained team members in order to improve their job performance.
Assistant Manager
Little Caesars Pizza
Ocean Springs
06.2023 - 03.2025
Assisted in managing daily store operations and ensuring efficient workflow.
Trained new staff on customer service and food preparation standards.
Implemented inventory control measures to maintain stock levels accurately.
Resolved customer complaints promptly while maintaining a positive environment.
Maintained up-to-date knowledge of company products and services.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and trained new employees to meet job requirements.
Crew Member
McDonald's
Ocean Springs
05.2022 - 05.2023
Delivered exceptional customer service in fast-paced environment.
Operated kitchen equipment following safety and sanitation guidelines.
Prepared food items according to standard recipes and procedures.
Maintained cleanliness of dining and kitchen areas throughout shifts.
Assisted in training new crew members on operational procedures.
Managed cash register transactions with accuracy and efficiency.
Stocked supplies and inventory levels to meet daily demands.
Performed cashier duties such as taking orders, collecting payments and providing change.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Provided excellent customer service to maintain a positive atmosphere for guests.