Rilie Reese
Booneville
Summary
Dynamic Head Teller with over 7 years in branch operations. Skilled in supervising teams, optimizing workflow, and enhancing transaction accuracy. Committed to driving customer satisfaction and promoting bank products effectively.
Overview
8
8
years of professional experience
Work History
Head Teller
Renasant Bank
Booneville, MS
06.2018 - Current
- Supervised daily operations and workflow of teller team to ensure seamless customer service.
- Implemented process improvements that enhanced transaction accuracy and reduced customer wait times.
- Developed strategies for promoting bank products, increasing cross-selling opportunities among team members.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
Education
Associate of Science - Business Administration
Northeast Mississippi Community College
Booneville, MS05-2018
Skills
- Branch operations
- Operational efficiency
- Security procedures
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
Timeline
Head Teller
Renasant Bank
06.2018 - Current
Associate of Science - Business Administration
Northeast Mississippi Community College