Robi Milan
Horn Lake,MS
Summary
Dedicated and customer-focused individual with exceptional communication skills and a strong ability to multitask. Seeking a position to can utilize intermediate computer software skills and organizational abilities to deliver outstanding customer service and contribute effectively to a dynamic team environment.
Overview
18
18
years of professional experience
Work History
Sr, Associated Customer Care, Research
CoreLogic
01.2022 - Current
- Improved response consistency by creating standardized templates for frequently encountered inquiries or concerns from customers.
- Implemented best practices in customer care, consistently exceeding set targets for issue resolution rates and satisfaction scores.
- Increased efficiency by developing and maintaining comprehensive databases of client information, inquiries, and resolutions.
- Facilitated timely resolution of escalated cases by liaising with specialized departments.
- Enhanced customer satisfaction by resolving complex issues through thorough research and analysis.
Technical Customer Support Associate II
CoreLogic
01.2012 - Current
- Provided efficient resolution to support tickets (email, phone call, and voicemail) according to standard procedures.
- Successfully resolved simple to moderately complex issues with little to no supervision and handled more advanced complex issues with assistance from colleagues.
- Assisted other Customer Support Representatives as needed to ensure prompt and effective customer service.
- Collaborated with other departments to resolve new issues resulting from site updates, new client rollouts, etc.
- Responded to customer inquiries regarding transactions, billing issues, and technical problems, ensuring positive customer experience.
- Assisted with training new associates and updating training materials and processes.
- Created ad hoc reports for client's reporting needs.
Technical Customer Support Associate I
CoreLogic
02.2006 - Current
- Provided efficient resolution to support tickets (email, phone call, and voicemail) according to standard procedures.
- Demonstrated proficiency in troubleshooting desktop PC software issues, including configuration, networking, and installations.
- Successfully resolved simple to moderately complex issues with little to no supervision and handled more advanced complex issues with assistance from colleagues.
- Assisted other Customer Support Representatives as needed to ensure prompt and effective customer service.
- Collaborated with other departments to resolve new issues resulting from site updates, new client rollouts, etc.
- Responded to customer inquiries regarding transactions, billing issues, and technical problems, ensuring positive customer experience.
Education
BBA - Business Administration
University of Mississippi
University, MSSkills
- 18 years customer support experience
- High level of customer-focus and exemplary customer service
- Excellent verbal and written communication skills
- Ability to multitask and successfully manage multiple responsibilities simultaneously
- Highly organized
- Ability to work independently, meeting obligations and deadlines while being team-oriented
Timeline
Sr, Associated Customer Care, Research
CoreLogic
01.2022 - Current
Technical Customer Support Associate II
CoreLogic
01.2012 - Current
Technical Customer Support Associate I
CoreLogic
02.2006 - Current
BBA - Business Administration
University of Mississippi
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