While working for Angle Healthcare, I pride myself for being very curtious to providers and members, showing intense listening skills, empathy for there problems, and answering questions from doctors offices about benefit verification, entering claims status data for processing, starting prior authorization needed for the members by providers, while maintaining a good relationship with providers.
While answering questions if any members had problems, with providers co-pays, rx, claims, and problems with change of demographic information, and can answer questions or address complaints via phone calls.
Member Services Representative
UnitedHealthcare
06.2020 - 03.2024
I worked for the members that have UHC or AARP insurance.
If they had a problem or just questions with claims, needed information on their benefits, wanted to know what a test would cost, price of drugs, even finding a provider, scheduling appointments, or anything they had a question about.
I would take care of all our members needs with doing research and investigating the question that they needed an answer for.
I did an abundance of work and updating of members records.
Have the ability to work on my town with no supervision.
19 Screener
COVID Employnet Inc
01.2021 - 06.2022
The position is the first-person point of contact for United Furniture, LLC.
I m responsible for ensuring COVID-19 health safety measures are being adhered to when entering the facility.
Greeting employees, and visitors, Taking temperatures with a thermal thermometer.
Complete COVID-19 screening questions with all individuals entering the building.
Ensuring all individuals entering the factory are wearing masks, using hand sanitizer prior to being checked in.
Work with no supervision, ability to establish and maintain working relationships with workers, and the public.
Caregiver Manager
R B Eldercare Co.
10.2019 - 08.2020
I have been a Manager Caregiver for several years.
I enjoy helping people when they are unable to help themselves.
I also train new employees, monitor blood sugar, blood pressure, daily medical needs, also help patients with Hygiene and Dietary supplements and guidelines set by their doctor for any special dietary needs.
Also if patients are to have physical therapy or just general physical activity.
CPR and First-Aid certified along with attention to all that my patient requires to be taken care of.
I also assist patients with their personal appointments, or Financial Service taking them to bank, pay a bill, or pick up something from store.
I offer patients and or family per HIPPA restrictions with monthly, daily and weekly reports. All HIPPA Restrictions are kept up to date along with patients and family informed.
I also handle all Accounts Receivable, and Payable for R B, and order any and all supplies needed for each patient.
Office Manager
Mississippi Treatment Services, Inc
08.2018 - 09.2019
I was the Office Manager of this clinic, I did everything that a office needs.
I manage all accounts on Quick books, took care of marketing, accounts receivable accounts payable, kept all charts updated from each visit, wrote prescriptions, attended all courses or classes to stay informed of all the newest information on addiction.
Provided weekly payroll, monthly payment reports.
Scheduling appointments for all patients, vitals, drug tests.
There was always something to do to keep the Clinic going.
I also attended a workshop each month to network for the clinic.