Robin Konnik
Wiggins
Summary
Dynamic Store Manager with extensive experience at Tractor Supply Company, excelling in customer service and operations management. Proven track record of enhancing customer satisfaction through effective team leadership and innovative merchandising strategies. Skilled in problem-solving and optimizing inventory controls, driving profitability while fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Tractor Supply Company
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Ross Dress for Less
02.2023 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Bed Bath & Beyond
09.2019 - 01.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Associate Of Applied Business -
St. Charles Community College
St. Charles, Mo Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Goals and performance
- Team building and leadership
- Operations management
- Outstanding communication skills
Timeline
Store Manager
Tractor Supply Company
11.2023 - Current
Store Manager
Ross Dress for Less
02.2023 - 10.2023
Store Manager
Bed Bath & Beyond
09.2019 - 01.2023
Associate Of Applied Business -
St. Charles Community College
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