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Exceptional versatile Help Desk Technician with four years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
systems. Proven skill in resolving problems quickly on first call.

Accomplished IT Help Desk Technician with a proven track record at Akumin, enhancing system efficiency and customer satisfaction through expert hardware repair and exceptional service support. Skilled in software installation and interpersonal communication, successfully managed high call volumes and reduced user downtime. Demonstrates a strong ability to troubleshoot and resolve complex technical issues, ensuring optimal system performance and user experience.

Hugo is a IT Support Analyst at ExactlyIT Inc., a leading provider of IT solutions and services. He has over 2.5 years of experience in providing technical support and help desk implementation for various clients and systems. He is certified in ITIL, IT Service Desk Careers and Certifications, and Boost Emotional Intelligence with Mindfulness. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

I have over 8 years of experience in the IT field, working with various organizations in IT support roles. Throughout my career, I have gained strong hands-on experience in troubleshooting, system maintenance, network support, and end-user assistance. I am skilled in setting up and maintaining computer systems, resolving technical issues, and ensuring smooth day-to-day IT operations.
I hold several technical certifications, including A+, Network+, CCNA, and MCSA, which have strengthened my knowledge in hardware, networking, and system administration. In addition, I have completed the CompTIA A+ certification, further enhancing my technical foundation. I am a reliable IT professional with strong problem-solving abilities and a commitment to providing efficient technical support.

Experienced IT Technician with a keen interest in cybersecurity and related fields, pursuing additional certifications to enhance expertise. Proactive and dedicated professional eager to leverage technical skills and growing cybersecurity knowledge in a challenging new role. Open to relocation to Boca Raton, Delray Beach, or Fort Lauderdale, FL. Authorized to work in the US for any employer.

Roderick Pyawasit-Vaughn

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IT Help Desk Technician

Banquet Server/Set up Crew

Waterpark Security

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Associate of Applied Science - Computer Networking

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IT Help Desk Technician

Banquet Server/Set up Crew

Waterpark Security

Associate of Applied Science - Computer Networking

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