Ronald Jones
Gulfport
Summary
Dynamic Service Manager with a proven track record at Romex Pest Control, excelling in customer service and quality assurance. Expert in team management and problem-solving, I foster strong relationships while ensuring compliance and operational excellence. Recognized for enhancing service delivery and achieving high customer satisfaction through effective coaching and mentorship.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Romex Pest Control
Gulfport/Slidell
06.2020 - 06.2025
- Reported any issues or complaints related to pest control services to management immediately.
- Inspected properties for signs of infestations or potential problems with pests.
- Investigated reports of possible insect activity at client locations.
- Assisted in preparing bids for contracts related to pest control services.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted performance reviews and provided constructive feedback to staff members.
- Ensured compliance with applicable laws and regulations related to services provided.
- Resolved customer complaints quickly and effectively.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
Pest Control Technician
Orkin Pest Control
Gulfport
05.2017 - 06.2020
- Conducted interior and exterior applications of insecticides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
- Used ladders when necessary for access into attics or crawl spaces where pests may be found.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
Skills
- Customer service
- Quality assurance
- Inventory management
- Team management
- Performance evaluation
- Problem solving
- Relationship building
- Time management
- Goal oriented
- Technical troubleshooting
- Policy and procedure enforcement
- Employee relations
- Multitasking and organization
- After-sales support
- Workplace safety
- Coaching and mentorship
Certification
- Licensed with MS Department of Agriculture, Pest and Termite
- License # 44709
References
References available upon request.
Timeline
Service Manager
Romex Pest Control
06.2020 - 06.2025
Pest Control Technician
Orkin Pest Control
05.2017 - 06.2020
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