Ronaldo C. De Moraes
Utica
Summary
Dynamic professional with extensive experience at Expedia Group, excelling in client relationship management and SLA oversight. Proven ability to resolve complex issues while enhancing partner satisfaction. Skilled in contract administration and effective communication, consistently driving high-value outcomes and fostering strong partnerships in fast-paced environments. Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills. Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Stocker and Member Servicer
Costco
Ridgeland
10.2024 - Current
- Provided customer service by answering questions about product location, price and availability.
- Organized storage areas for efficient use of space.
- Removed outdated products from shelves in accordance with company policy.
- Maintained accurate inventory levels through regular stock checks.
- Processed returns quickly and accurately according to company policy.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Stocked shelves with newly arrived products.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Arranged merchandise in an attractive manner to promote sales.
- Participated in physical inventories of stock on hand periodically.
- Updated product labels to reflect accurate pricing.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Greeted customers and retrieved requested products to drive satisfaction.
Customer Service Representative
Collinson Group
02.2022 - 11.2023
- Proactive management of SLA Performance from start to completion of ticket.
- Track performance against pre-determined metrics.
- Ensure that the SLA process is adhered to, and deficiencies highlighted and addressed.
- Ensure the Major Incident team is engaged immediately a major incident is identified.
- Ensure there is a basic technical appreciation, and the right questions are asked when details of incidents are being captured.
- Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and client return of investment.
- Ensure that tickets are assigned to the correct resolver group.
- Ensure that the tickets are updated to a high standard.
- Ensure that the SD email account is proactively monitored and actioned.
- Ensure that the knowledge database is updated.
- Support the service management community with the standardization of customer communication.
Lodging Partner Associate
Expedia Group
Dallas
01.2018 - 12.2021
- Providing partners self-service support and maintenance by educating the relating functions of the software.
- Call partners to resolve current and future issues (questions, changes, etc.)
- Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior.
- Respond to inquiries or requests in inventory management, data entry and training.
- Flexible and willing to define procedures, standards and performance expectations directed by your supervisor.
- Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models.
- Administering accounting related processes, including accounts payable inquiries from lodging partners.
- Building and handling new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules.
- Manage new hotel acquisition and onboarding contract administration including contract checklist and management.
- Collaborate with market management teams and other internal teams to respond critical & complex hotel partner issues.
- Worked with a Latam team solving issues, opening tickets when was involving any type and concern with their property related with book prices, wrong advertisement, incorrect bookings.
- Inquiries that weren’t related to my realm, I escalated to responsible team.
Education
Associate of Applied Science - Physical Education
UNASP
Hortolândia, SP01.2004
Skills
- Operating Systems: Windows Server 2003, Server 2008
- Operating Systems: XP Professional, Windows Vista, Windows 7 and Windows 8 Windows 11
- Software (PC): MS Visio, MS Project, MS Publisher, MS Excel
- Communication: Strong verbal and writing communications skills
- Virus Scan tools: Norton, McAfee, Avg, Avast
- SLA management
- Customer service
- Contract administration
- Effective communication
- Problem solving
- Client relationship management
- Account management
- Multitasking capacity
- Microsoft office and docusign
- Contract review and negotiation
- Warehouse organization
- Product labeling
- Visual merchandising
- Supply restocking
- Inventory management
- Team collaboration
- Documentation accuracy
- Price checking
- Warehouse safety
- Product organization
- Display assembly
- Barcode scanning
- Pallet jack operation
- Order receiving
- Pallet management
Languages
English (Native or bilingual proficiency), Portuguese (Native or bilingual proficiency), Spanish (Communication)
Certification
- Udemy
- CompTIA A+ (Currently in progress)
- CompTIA Network+ + (Currently in progress)
- Master SQL, Work with Complex Databases, Build Reports, and More (In Progress)
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Stocker and Member Servicer
Costco
10.2024 - Current
Customer Service Representative
Collinson Group
02.2022 - 11.2023
Lodging Partner Associate
Expedia Group
01.2018 - 12.2021
Associate of Applied Science - Physical Education
UNASP
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