LaRonda Gatson
Flowood
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walgreens
Flowood
08.2023 - 03.2025
- Evaluated employee job performance and motivated staff to improve productivity.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Dillard’s
Sales Assosciate
Jackson
01.2022 - 10.2023
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant
Trust Care
Jackson
05.2018 - 04.2021
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported administrative staff by processing payments.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Collected samples from patients for laboratory testing purposes.
Customer Support Specialist
CVS Distribution Center
Madison
01.2015 - 04.2017
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Consulted with customers regarding needs and addressed concerns.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Oversaw daily performance of computer systems.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Investigated customer complaints regarding product quality or service rendered.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Assisted customers with product installation, troubleshooting, and usage questions.
Education
Associate of Science - Health Care Administration
Hinds Community College
Raymond, MS05-2009
High School Diploma -
Yazoo County High School
Yazoo City, MS05-2007
Skills
- Employee training
- Customer service
- Data analysis
- Performance management
- Conflict resolution
- Team building
- Customer relationship management
- Scheduling staff
- Call center management
- Handling escalations
- Shift scheduling
- Microsoft outlook, word, and Excel
- Multitasking capacity
- Verbal and written communication
- Negotiation and conflict resolution
- Call monitoring
- Idea development and brainstorming
- Team leadership
Certification
- Phlebotomy
Timeline
Customer Service Manager
Walgreens
08.2023 - 03.2025
Dillard’s
Sales Assosciate
01.2022 - 10.2023
Medical Assistant
Trust Care
05.2018 - 04.2021
Customer Support Specialist
CVS Distribution Center
01.2015 - 04.2017
Associate of Science - Health Care Administration
Hinds Community College
High School Diploma -
Yazoo County High School