Ronesha Brown
Jackson
Summary
Dynamic customer service professional with a proven track record in all aspects, excelling in high-pressure environments. Recognized for exceptional communication and multitasking skills, enhancing guest satisfaction and operational efficiency. Adept at team collaboration and maintaining a professional appearance, consistently achieving performance targets while fostering a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Group Host
PINSTACK
05.2024 - 02.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
WFH Agent
Teleperformance USA
03.2023 - 11.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Youth Care Professional
Henley Young Juvenile Center
11.2021 - 06.2023
- Created safe spaces for open dialogue, allowing participants to express themselves freely without judgment.
- Actively participated in professional development opportunities to stay current with best practices in the field of youth care and apply new knowledge for better results.
- Encouraged self-expression through creative outlets such as art projects, poetry writing sessions or music workshops designed specifically for the target audience.
- Maintained accurate records of participant progress, attendance, and behavioral incidents for review during regular staff meetings or when requested by parents/guardians or other relevant parties involved in youth''s lives.
- Coordinated recreational outings that encouraged social interaction while also teaching valuable life lessons about teamwork and perseverance through challenging situations.
- Monitored progress of individual youths, adjusting care plans as needed to ensure continued growth and development.
- Worked under stressful conditions.
Housekeeper
Crothall Healthcare
11.2020 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Hot Bar Cook
Berry's Seafood & Catfish House
06.2020 - 11.2020
- Cleaned, stocked, and restocked workstations and display cases.
- Updated menu offerings regularly, incorporating seasonal ingredients and current culinary trends.
- Monitored food temperatures throughout service hours to comply with health regulations and ensure optimal freshness.
- Improved kitchen efficiency by implementing time-saving techniques in meal preparation.
- Participated in weekly meetings with management to discuss menu changes, staffing needs, and overall performance goals for the hot bar area.
- Adjusted cooking methods as needed to accommodate dietary restrictions or special requests from customers.
- Conducted regular inventory checks to minimize waste and maintain appropriate stock levels.
- Managed multiple orders simultaneously while maintaining consistent cooking times for each dish.
- Maintained a clean and organized work environment for optimal food safety and efficiency.
- Enhanced customer satisfaction by preparing delicious and visually appealing hot bar dishes.
- Maintained high-quality presentation standards, showcasing each dish''s visual appeal and enhancing the dining experience.
- Increased repeat business through consistently delivering high-quality dishes that exceeded customer expectations.
- Ensured proper portion control to maximize profitability without sacrificing guest satisfaction.
Education
High School Diploma -
Forest Hill High School
Jackson, MS05-2020
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Staff coordination
- Telephone reception
- Server support
Languages
English
Native or Bilingual
Timeline
Group Host
PINSTACK
05.2024 - 02.2025
WFH Agent
Teleperformance USA
03.2023 - 11.2024
Youth Care Professional
Henley Young Juvenile Center
11.2021 - 06.2023
Housekeeper
Crothall Healthcare
11.2020 - 08.2021
Hot Bar Cook
Berry's Seafood & Catfish House
06.2020 - 11.2020
High School Diploma -
Forest Hill High School
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