Ronzie Blackmon
Moss Point
Summary
Customer Service Specialist experienced in prioritizing and multitasking within fast-paced environments. Achieved high levels of customer satisfaction through effective communication and management of escalated support issues. Focused on maintaining strong relationships with customers and leveraging CRM systems to enhance service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Alorica
Bluefield
03.2020 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated complaints with professionalism and empathy.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on customer service protocols and best practices.
- Collaborated with team members to improve service processes and workflows.
Home Health CNA
Sisters of Love HomeHealth
Moss Point
09.2011 - 08.2020
- Provided personal care to clients, assisting with daily living activities.
- Monitored patient health and reported changes to nursing staff.
- Assisted clients with mobility and physical therapy exercises.
- Administered prescribed medications following strict protocols.
- Documented patient progress and care activities accurately.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
Diversified Medical Technician
Singing River Hospital
Pascagoula
04.2001 - 10.2011
- Operated medical equipment and ensured proper functionality during patient procedures.
- Collected and processed patient samples for laboratory analysis and testing.
- Maintained accurate patient records and documentation within electronic health systems.
- Assisted healthcare professionals in diagnostic procedures and patient care tasks.
- Monitored inventory levels of medical supplies and reordered as necessary.
- Coordinated with nursing staff to ensure timely delivery of patient test results.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Education
Mississippi Gulf Coast Community College
Perkinston, MSGED
Central City, KYSkills
- Customer relationship management
- Complaint handling
- Issue resolution
- Call center operations
- CRM software proficiency
- Financial product knowledge
- Record keeping
- Spreadsheets
- Microsoft office expertise
- Scheduling
- Training and mentoring
Timeline
Customer Service Representative
Alorica
03.2020 - Current
Home Health CNA
Sisters of Love HomeHealth
09.2011 - 08.2020
Diversified Medical Technician
Singing River Hospital
04.2001 - 10.2011
Mississippi Gulf Coast Community College
GED