Roshunda Smith
Southaven
Summary
Multi-tasking Team Leader who creates dynamic and positive workplace culture to align with organizational mission and values. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, excellent trainer, and mentor
Overview
14
14
years of professional experience
Work History
Inventory Control Team Lead
GXO
03.2023 - Current
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Maintained a safe work environment through strict adherence to safety protocols and conducting regular safety audits.
- Reduced product shrinkage with thorough documentation of damaged or missing items, ensuring timely resolution.
- Utilized data analysis techniques to identify trends in stock movement, informing strategic decisions on inventory allocation and distribution.
- Enhanced team productivity, effectively delegating tasks and providing consistent coaching to staff members.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Team Lead
North American Plastics
11.2017 - 03.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Audited team performance.
- Tracked receipts, employee hours and inventory movements.
- Moved loads with correct and safe use of forklifts and pallet jacks.
- Verified shipment contents against paperwork and noted discrepancies.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Corresponded with carrier representatives to make arrangements and provide instructions for delivery of orders.
Customer Service Representative
Walmart
11.2014 - 05.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
Quality Auditor
Kuehne & Nagel
08.2010 - 05.2014
- Audited activities of workers on production lines.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Evaluated finished products.
- Trained and reviewed work of trainees on departmental responsibilities.
Education
Bachelor of Arts - Business Administration
University of Memphis
Memphis, TNHigh School Diploma -
Gentry High School
Skills
- Quality Standards
- Production Monitoring
- Job Assignments
- Process Development/Implementation
- Continuous Quality Improvement
- Team Member Motivation
- Workplace Safety
- Performing Employee Evaluations
- Microsoft Office
- Leadership
- Quality Assurance and Control
- Warehouse Operations
- Inventory Audits
- Cycle counting
- Attention to Detail
Timeline
Inventory Control Team Lead
GXO
03.2023 - Current
Team Lead
North American Plastics
11.2017 - 03.2023
Customer Service Representative
Walmart
11.2014 - 05.2017
Quality Auditor
Kuehne & Nagel
08.2010 - 05.2014
High School Diploma -
Gentry High School
Bachelor of Arts - Business Administration
University of Memphis
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