Rtisha Smith
Grenada
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
Work History
Waitress/Server
RP Tracks
08.2022 - 05.2023
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Processed orders and sent to kitchen employees for preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Team Leader
Universal Studios
05.2022 - 07.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Built strong relationships with customers through positive attitude and attentive response.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Sales Clerk
Sunday Best
02.2019 - 05.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Opened and closed store by balancing cash registers and receipts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Paid attention to detail while completing assignments.
Server Attendant
Magnolia Car Wash
08.2018 - 02.2019
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Achieved customer satisfaction by providing high-quality professional service.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
Education
Bachelor of Arts - Psychology With A Minor in Child Development
University of Memphis
Memphis, TN05.2024
Skills
- Dining area maintenance
- Guest Relations Management
- Safe Food Handling
- Customer Service
- Order Accuracy
- Menu Recommendations
- Cash Handling
- Seating arrangements
- High-volume dining
- Payment Processing
- Bar terminology
- Order Taking
- Greeting guests
Timeline
Waitress/Server
RP Tracks
08.2022 - 05.2023
Team Leader
Universal Studios
05.2022 - 07.2022
Sales Clerk
Sunday Best
02.2019 - 05.2022
Server Attendant
Magnolia Car Wash
08.2018 - 02.2019
Bachelor of Arts - Psychology With A Minor in Child Development
University of Memphis
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