Tanekia Rucker

• Conducts around 30+ interviews calls with clients to assess eligibility.
• Followed strict guidelines to receive unbiased, unprompted responses.
• Built relationships with recruiters and hiring managers to enhance success of recruitment process.
• Followed established guidelines and recommendations from supervisors to complete quality interviews.
• Logged survey questions, customer answers and customer behavior directly into our database.
• Attend pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.

• Interact with customers in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical issues involving internet connectivity, email, application and downloads.
• Research using available resources, including article database system.
• Responded to customer inquiries and provided technical assistance over the phone
• Created user accounts and assigned permissions.
• Managed time efficiently in order to complete all tasks within deadlines.

• Resolved simple to complex technical issues as they pertain to email, internet and phone services.
• Effectively communicated environment supporting global sales teams.
• Responsible for researching, analysis of trouble tickets, updating and closing of open issues.
• Responsible for effectively training and explain system issues and requirements to end users' technical instructions to a diverse customer base.
• Educated customers on Company equipment and services to better fit their needs.
• Consistently met or exceeded established organizational goals and performance metrics.
• Provide end user application support for Order Pro, One View, and other web-based applications.
• Phone, email, and chat in call center.
• Interviewed candidates that met our criteria.

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• Organize files, draft messages, schedule appointments, and support other staff.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Completed daily logs for management review.
• Managed around 10-20 incoming calls and emails