Rukiya King
Meridian
Summary
Detail-oriented and highly organized professional skilled in data entry, resolving customer issues and administrative support. Consistently striving to provide a seamless and satisfactory experience for all and contribute to the overall success of the business. Seeking to leverage expertise in a dynamic environment that values precision, efficiency, and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T Inc
06.2021 - Current
- Managed inbound customer calls, resolving an average of 50+ inquiries per day
- Consistently maintained a 95% customer satisfaction rating through efficient problem-solving
- Executed financial decisions ensuring revenue protection.
- Acted as a first point of contact for escalations, ensuring swift and effective resolutions.
- Maintained detailed customer records, tracking preferences and previous interactions.
Cashier
Home Depot
08.2020 - 06.2021
- Provided fast and friendly customer service at point of sale, processing 150+ transactions per shift
- Identified upselling opportunities to drive sales and improve customer experience
- Maintained a 98% transaction accuracy rate
Patient Care Attendant
Mississippi Department of Rehab Services
12.2018 - 02.2020
- Assisted patients with personal hygiene and daily tasks to support medical staff
- Maintained detailed patient logs, ensuring accurate record-keeping and reporting.
Assistant Manager of Merchandising
Sears
09.2015 - 08.2017
- Participated in hiring process by interviewing candidates for merchandising positions, selecting those best suited for the role.
- Promoted teamwork among staff members through open communication channels, fostering a positive work atmosphere conducive to productivity.
- Established clear expectations for staff performance through regular feedback sessions and goal setting activities.
- Trained new team members on merchandising best practices, resulting in a more cohesive and productive team.
Education
Associate Of Science - Pharmaceutical Sciences
Mississippi Gulf Coast Community College
Gulfport, MSNHA Certification -
Gulfport Job Corps Center
Gulfport, MS12.2018
High School Diploma -
West Harrison High School
Gulfport, MS05.2015
Skills
- Customer Service
- Microsoft Office Suite
- Typing Speed: 50 wpm
- Conflict Resolution and De-escalation
- Data Entry and Record Keeping
- Attention to Detail
- Policy and Procedure Compliance
- Documentation and Reporting
- Team Collaboration
- Telecommunications Industry Knowledge
Certification
- NHA (National Health Career Association), 12/01/18
- OPAC (Office Proficiency Assessment Certification), 10/01/18
Timeline
Customer Service Representative
AT&T Inc
06.2021 - Current
Cashier
Home Depot
08.2020 - 06.2021
Patient Care Attendant
Mississippi Department of Rehab Services
12.2018 - 02.2020
Assistant Manager of Merchandising
Sears
09.2015 - 08.2017
Associate Of Science - Pharmaceutical Sciences
Mississippi Gulf Coast Community College
NHA Certification -
Gulfport Job Corps Center
High School Diploma -
West Harrison High School
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